Upstate New York, New York hotel rooms at the Red Roof Inn

"The hotel was clean and well kept. Staff were very polite and helpful. Hotel is close to food options and is walking distance to The Falls. Onsite restaurant was cute and food was good. Overall a great experience."

"First, be warned: THERE IS NO ELEVATOR IN THIS HOTEL, and the stairs are steep. Also, a room for two is actually set up for one person: one desk chair (and a small square rolling ottoman that tips). Someone sitting at the desk blocks the other occupant from getting through. And the hotel supplies only one bath towel unless another is requested the night before. There was no hair dryer in the room. There was a large hole in the wall in our room with the insulation showing. There was no closet -- only three pegs on the wall, and no place to put toiletries in the bathroom. The room is cleaned and towels changed only if requested the night before. There was no dresser in the room -- only three cubbyholes. The dining room was inadequate for the crowds and laid inconveniently (for example, the milk was placed far from the coffee). "

"The bathroom needed some major touch ups and our room was directly across from a conference room which made for an extremely loud early morning"

"Room smelled of deodorizer covering cigarette smoke in a non-smoking room. Horrible to smell. Staff was rude. They tripled the price for Syracuse University graduation. Noisy. Heard every person in the halllways. Even the quieter ones. Would not recommend."

"Everything was better than expected. The room were really clean. Check in was easy and the staff were amazing. We enjoyed the complimentary breakfast and the indoor pool. We have already booked another stay here August."

"It was a good experience for me and my family."

"Room needed a lot of renovation/upgrading. But it was clean and comfortable. Staff very helpful."

"Rooms clean, and well kept on the halls, will constantly see staff cleaning through. Breakfast was great, easy check in and out "

"I had a very disappointing experience with this hotel’s customer service. I had an issue with my account, and the front desk kept avoiding responsibility, saying they couldn’t adjust the charge until another department reviewed the ticket. There is no direct customer service phone number — everything is handled through SMS and email, which made resolving the issue incredibly frustrating. Communication was slow and unhelpful. Honestly, this was the worst customer service experience I’ve ever had at a hotel."