โWe had a great trip here, lovely spacious apartment in excellent condition, and the location is perfect. Pool area was great and the staff were very attentive. Think some of the reviews are a bit harsh, it may not be the most luxurious 5 star in the world but itโs certainly an upgrade from a 4 star. Weโd stay again. โ
โIt was a good hotel where I could spend a wonderful Christmas with my boyfriend. We had 6 swimming pools so we could swim quietly and the location was close to the city so it was good to have a restaurant and a beach view. First of all, hotel room was very clean, and there was kitchen, and we ate and cooked wonderful evening.โ
โStaff was awesome very welcoming. The room was nice and clean and spacious. And loved the fact the bathroom and toilet was away from where we slept. Would recommend to family and friends to stay hereโ
โOkay, first off, you gotta keep in mind how much you pay for it. Comparing to other hotels in Cairns City, The Hotel Cairns is a bit cheaper.
Wifi: I just occasionally needed a short wifi connection to use messenger in my cell: so if you need a constant internet connection and it is important for you, this may not be the hotel you want. I had to walk down to the reception desk area in order to get a better reception of wifi. Wifi was on and off. But it was free anyway. Some of hotels have...
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. Iโm not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"
