"Overall, our stay was a mixed experience. The room was clean, and the location was very convenient. We also enjoyed the hotel restaurant—the food was good, and the staff there were very nice and welcoming.
Check-in, however, took quite a long time, while check-out was super easy and quick. The elevators were also very slow, and we often had to wait a long time for one.
Unfortunately, when we first arrived, the air conditioning in our room was not working. We went out for a little while hoping it might improve, but when we returned, it still wasn’t working. We then ran into other guests in the hallway who had previously been in our room and told us their AC had also not been working, which made it seem like the issue had not been fixed before our arrival.
To the hotel’s credit, they did move us to another room, and the gentleman who came to check on the AC was amazing, very accommodating, and clearly tried his best to help. His customer service was definitely appreciated.
One other concern was that I did not see much visible security throughout the building, which made me a little uncomfortable.
Overall, the hotel had some positives, especially the clean room, convenient location, restaurant, and helpful staff, but there are definitely areas that could be improved, particularly check-in efficiency, elevator service, AC maintenance, and visible security."
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