โIt was neat and tidy. Good place for kids we had a large amount of kids there is a park for the little ones and a fun pirate pool for the big ones also a baby pool. Excellent place to stay!โ
โPalm Cove Studio Apartments are the cleanest accommodation I have ever stayed at. The walls between the rooms are not very sound proof but we were lucky enough to have quiet neighbours during our stay. Close to the beach and the Surf club. Highly recommended!โ
โOlder building that has been refurbished.Comfortable bed. Good aircon. Rainfall shower with ample hot water.Secure parking with allocated space.Location is a little away from the action.Opposite Police station. Best to have a car.โ
โGOOD: the main pool for kids and family, restaurant & bar were all good. Room was clean and well-managed. Staffs were all friendly.
BAD: Free wifi was only activated in the lobby (reception area), and was not available in my room. An insect came in my room via the bottom of the door.โ
โAbsolutely enjoyed staying at. It had everything I needed. Very comfy bed with lots pillows and spacious bathroom. Everything was within walking distance 5-10min. Definitely will stay again.โ
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. Iโm not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"