Phu Quoc 5 Stars Hotels

"I stayed in 5 different hotels during my trip to Vietnam, and this was the most disappointing. The front desk staff were not friendly nor accommodating/hospitable. The hotel is newer, but poorly built, as is the modern way, I guess. I could hear my neighbors, the cleaning staff in other rooms, and screaming kids from the pool. Everything (schedules, menus, room service) is online via a QR code, but half the time the internet didnt work. Lastly, this was the most expensive hotel I stayed at and the value/service for the money just wasn't there. I would not recommend staying here. "

"Breakfast was good"

"Quite average and staff hard to communicate with "

"Northern location so less accessible night life. But beautiful property with attentive staff "

"The besr service and amenities . Imhad a very good there during my 3 day stay"

"Great location. Would recommend "

"the room and other facilities are great! however, the procedure of checkin and checkout seems to be improved. all the time we saw the people queued up there. And, breakfast time we had to wait for more than 20 mins. so uneasy to many of us."

"More like a 4 than a 5 star hotel. Staff were professional. They seemed to take safety seriously with lifeguards in the pool and beach. Located on a nice part of the beach. There weren't enough sun loungers, but they probably cant add more due to limited space. Most sun loungers were "reserved" by guests with towels before 8am and sometimes the reservers wont be seen anywhere near the lounger for hours. Breakfast had a good variety and no long queues for most items, but the hygiene standards weren't great - food was fresh, just that the way food was displayed and accessed wasn't the best. For example, they have this huge tub of ice that keeps getting refilled, but u can see the melted ice at the bottom of the bucket had probably been there for a couple of hours and contained debris. An ice machine would have been better. The fruits were also just left in the open and probably should have been covered/ in refrigerated section and split into individual portions (pretty sure I got a tummy bug from here). Some amenities were dated/broken -e.g. ping ping rackets and table football. For a hotel this size, I think there should be more sport/fun ammenities, e.g. there was only one ping pong table, always with a long queue. Good location - nearby restaurants/ mini-marts, quick taxi ride to sunset town. The rooms were also a good size and well maintained. For quality, the price seemed fair, and if the hotel can address the above issues, it'd be a really great stay. "

"Spa was very good, staff very friendly. Amazing hotel "