“Favorite staff members: Omera, Miguel, Adeline, and Rosa. Expedia did mess up our traveling friends transfer to airport on way home. Very disappointed that they had to pay for a taxi out of their pocket when they prepaid for their transfers ahead of time!”
“Favorite staff members: Omera, Miguel, Adeline, and Rosa. Expedia did mess up our traveling friends transfer to airport on way home. Very disappointed that they had to pay for a taxi out of their pocket when they prepaid for their transfers ahead of time!”
“AMAZING! All of the locals know this is the best Secrets. Staff was amazing and gave no issues. The food was great and there was plenty to do to relax and to party/have fun. 10/10 would recommend to anyone. I plan to come back soon!”
“AMAZING! All of the locals know this is the best Secrets. Staff was amazing and gave no issues. The food was great and there was plenty to do to relax and to party/have fun. 10/10 would recommend to anyone. I plan to come back soon!”
“Very disappointed with our stay. This resort did not meet the expectations of an all-inclusive vacation. The front desk and management were not accommodating and constantly tried to nickel-and-dime guests. Our A/C didn’t work, and we were told we could move rooms only if we paid extra.
We requested two queen beds but were only offered two doubles or one king. The room had ants in the bed, the bathroom was extremely small, and there was little to no privacy because the shower/changing area faced...
“Very disappointed with our stay. This resort did not meet the expectations of an all-inclusive vacation. The front desk and management were not accommodating and constantly tried to nickel-and-dime guests. Our A/C didn’t work, and we were told we could move rooms only if we paid extra.
We requested two queen beds but were only offered two doubles or one king. The room had ants in the bed, the bathroom was extremely small, and there was little to no privacy because the shower/changing area faced...
“Compré mi paquete de hospedaje y al llegar me cobraron adicional en la propiedad , debería tener esta especificación en la plataforma que las niños de 14 años pagan como adultos . Fue muy desagradable”
“Compré mi paquete de hospedaje y al llegar me cobraron adicional en la propiedad , debería tener esta especificación en la plataforma que las niños de 14 años pagan como adultos . Fue muy desagradable”
“Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable.”
“Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable.”
“Very pleased with the resort. We did the included catamaran, cenote, and the shopping excursion. The food, staff and such at the resort was fantastic. Room stayed cold and room service was prompt and fresh.
Where things went wrong: this hotel partners with Lomas Travel for the excursions. The conglomerate that owns the business owns Lomas travel. We were told this by their membership sales team. They will tell you how terrible the included excursions are to try to persuade you from doing the...
“Very pleased with the resort. We did the included catamaran, cenote, and the shopping excursion. The food, staff and such at the resort was fantastic. Room stayed cold and room service was prompt and fresh.
Where things went wrong: this hotel partners with Lomas Travel for the excursions. The conglomerate that owns the business owns Lomas travel. We were told this by their membership sales team. They will tell you how terrible the included excursions are to try to persuade you from doing the...
“The hotel is currently under construction, and there was no prior notice or announcement about it. Due to the construction, many shortcuts were blocked, and there was a shortage of golf carts, so we had to walk to use hotel facilities such as the pool.
And when we arrived, all the dinner restaurant reservations were fully booked, so we had to eat at the buffet for all four days.
But the beach is beautiful and has the advantage of being eco-friendly.
”
“The hotel is currently under construction, and there was no prior notice or announcement about it. Due to the construction, many shortcuts were blocked, and there was a shortage of golf carts, so we had to walk to use hotel facilities such as the pool.
And when we arrived, all the dinner restaurant reservations were fully booked, so we had to eat at the buffet for all four days.
But the beach is beautiful and has the advantage of being eco-friendly.
”
“My family and I ( husband and three grandkids) had a wonderful stay at Barcelo Maya and it surpassed all our expectations! We stayed in the Tropical area and all facilities were easy to access to by pathways or by shuttle. Pools are beautiful and each one has its own all inclusive bar.
The kids area is right in the middle by the pools so it easy to watch your kids from the pools.
The beach is right behind the pools and has plenty of palm trees if you want shade while sitting or lying on the...
“My family and I ( husband and three grandkids) had a wonderful stay at Barcelo Maya and it surpassed all our expectations! We stayed in the Tropical area and all facilities were easy to access to by pathways or by shuttle. Pools are beautiful and each one has its own all inclusive bar.
The kids area is right in the middle by the pools so it easy to watch your kids from the pools.
The beach is right behind the pools and has plenty of palm trees if you want shade while sitting or lying on the...
“Another great visit to HBR. The staff was once again great. There weren’t as many people in both HBR and the larger neighboring properties, but there still was a nice amount of activities and entertainment, and the people (some usuals, some new folks) were lovely and good fun. The spa staff was once again great on HBR’s Sunday afternoon spa takeover which was fun as usual.
The food was good, and the restaurants on the larger property once again offered nice choices. They also had a new wine...
“Another great visit to HBR. The staff was once again great. There weren’t as many people in both HBR and the larger neighboring properties, but there still was a nice amount of activities and entertainment, and the people (some usuals, some new folks) were lovely and good fun. The spa staff was once again great on HBR’s Sunday afternoon spa takeover which was fun as usual.
The food was good, and the restaurants on the larger property once again offered nice choices. They also had a new wine...
“We recently stayed at the Family Selection at Grand Palladium and had a mixed experience. While the property is beautiful, several areas need improvement, especially considering the price. One major disappointment was the beach, where a staff member told us the resort chose not to pay for cleanup, making it unusable during our stay.
The resort is just over an hour from Cancun Airport, and round-trip transportation cost us over $200 USD, so plan accordingly. The grounds are lush, well...
“We recently stayed at the Family Selection at Grand Palladium and had a mixed experience. While the property is beautiful, several areas need improvement, especially considering the price. One major disappointment was the beach, where a staff member told us the resort chose not to pay for cleanup, making it unusable during our stay.
The resort is just over an hour from Cancun Airport, and round-trip transportation cost us over $200 USD, so plan accordingly. The grounds are lush, well...
“Beach was beautiful. Tons of fish for some of the best snorkeling on the island. Pool was hot. Restaurants were all terrible. Every dish took 40 minutes and came out cold. Buffet was pretty consistent and good. Need to hire around 50-60 more people to staff properly. Every bar, restaurant, and event had about 60% of the people they should to run efficiently.”
“Beach was beautiful. Tons of fish for some of the best snorkeling on the island. Pool was hot. Restaurants were all terrible. Every dish took 40 minutes and came out cold. Buffet was pretty consistent and good. Need to hire around 50-60 more people to staff properly. Every bar, restaurant, and event had about 60% of the people they should to run efficiently.”