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“As someone who has gone twice to the resort back to back(2025-2026) Resort was amazing as always good is great customer service is amazing Down side I just came back June 14th 2026 and they are remodeling views and pools look like they need to be touched up (has a bit of mold and missing tiles within the pool on the side and bottom. Lastly they have this promo where you can experience another of there resorts which is cool but in reality there’s a catch (which is okay ) You have to listen...

“Property is very well kept, authentic decor vs modern which was very nice. Staff and service was excellent, food was great, not 10/10 as some is hit or miss, but many choices. I would say only thing lacking is more music by pool daily & entertainment in the evenings. If you perfer relaxing this resort is 10/10.”

“A great place to just hang out and enjoy your time in Playa. Staff were amazing and helpful at every turn. Restaurants were top notch, especially the Mexican restaurant. Summer seaweed was a constant stinky headache, but that's not the resorts fault, they cleaned it up every morning.”

“Dont pass this place its amazing we will definitely be back all the Amenities and the eater park are so well kept.”

“Upscaled! Clean and great staff!”

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“Nice resort, but skip the timeshare pitch and eat off-site! ​The Resort & Staff: The rooms are nice, and most of the staff members are incredibly helpful. A quick tip: avoid the staff with multiple stars on their name tags unless you are looking for freebies in exchange for a timeshare presentation. If you want genuine help without a sales pitch, stick to the single-star staff, like the excellent bellhops. ​Pools & Beach: The beach was unfortunately closed for most of our stay due to the seaweed...

“The hotel is beautiful and the pools were very clean and well maintained. The grounds were very well kept and they attempted to clean up the sargassum best they could given the circumstances. However, the food was far below expectation. We frequently struggled to find something to eat and items on the buffet were cold despite being there the second that it opened. Room service was sparse with only a few items to choose from- but they have an excellent app for ordering and seeing what was going...