Resorts in Quintana Roo

"Was a beautiful property. The only difference I would've like to see is more energetic music throughout the day. "

"not the best "

" Our stay had some highlights, but overall was frustrating due to poor organization and communication.Check-in lacked any guidance—we weren’t shown where anything was or how to get to our room. Staff was not welcoming We were asked to sign for a “free upgrade,” which felt strange, and our bags were taken but never delivered.Dinner reservations were a major issue. We were told to wait before booking on the app, only to find nothing available for our entire stay. The only options were the buffet (which we didn’t want every night) or lining up at restaurants right at 6 PM for a waitlist. One of the 3 restaurants is only open Tuesday- Thursday. We were also unexpectedly asked to pay a $100 deposit in cash and sign a damage form after check-in, which felt disorganized. A manager eventually allowed a credit card.The Mexican restaurant was very good, but the buffet—especially breakfast—was disappointing with long lines and limited food. Bars didn’t open until 11 AM, which was inconvenient. There was a $6 charge for room service. Positives: the beach and ocean were beautiful, clean, and well-maintained, and the pool grill was a good option for casual food.Overall, the resort has potential, but the lack of communication, dining availability, and organization really impacted our experience. Would not say this is a 5 star resort. "

"Yes"

"hot tub was not working in our room. the very last night the water was green after the cleaning woman came up to clean our room. "

"Clean rooms, great atmosphere, food was good and everyone was friendly "

"I did not use the parking and the gym was kind of small."

"Excellent service from maintenance, housekeeping, bellboys, front desks to food service staff. This was my first trip alone with my daughter for international travel and the staff made me feel welcome and safe at the resort. Love the variety of food and snack at the resort including the cofee bar and sweet treat bar! will definitely come back with the rest of the family!"

"This Hidden Gem was Definitely a Pleasant Surprise😌"