Iberostar Selection Riviera Cancún - All Inclusive

4.5 star property
All-inclusive resort with 6 restaurants and 5 outdoor pools

Choose dates to view prices

Palmar Beach Riviera Maya by Tafer Hotels and Resorts offers an all-inclusive experience near Puerto Morelos Town Square. Guests can enjoy massages and facials at the Village Spa, dine at 7 international restaurants, and relax with drinks at 6 bars.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Spa
  • Gym
The current price is ₩328,379
₩402,614 total
includes taxes & fees
Nov 12 - Nov 13

Room options

Available filters for rooms
Showing 20 of 20 rooms

Premium Room, Pool View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

Premium Single Room, Pool View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 48 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Pool View (Single Use)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 59 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Pool View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Single Room, Pool View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
  • 59 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Family Room, Pool View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
  • 59 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Junior Suite (Pool Walkout | Single Use)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 59 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite (Pool Walkout )

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
  • 59 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Family Single Room, 1 Bedroom (Pool Walkout )

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 59 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Family Room, 1 Bedroom (Pool Walkout )

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
  • 59 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
  • 59 sq m
  • Sea view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View

7.2 out of 10
Good
(7 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
  • 59 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Single Room (Swim Up)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Swim Up)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Single Room, 1 Bedroom, Ocean View (Ocean View)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Family Room, 1 Bedroom, Ocean View (Ocean View)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
  • 59 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, Corner (Ocean Front | Single Use)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 115 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Suite, Corner (Ocean Front)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
  • 115 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Single Room (Promo)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 48 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
TV
Hypo-allergenic bedding
Premium bedding
  • 48 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
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About the neighborhood

Map
Carretera Cancun - Tulum km 27.5, Bahia Petempich, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 6 min drive - 2.2 km
  • Puerto Morelos Beach - 9 min drive - 3.9 km
  • Crococun Zoo - 11 min drive - 5.6 km
  • Ojo de Agua Beach - 16 min drive - 6.8 km
  • Puerto Morelos Town Square - 18 min drive - 7.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Villa Marina - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Route 66 - ‬16 min drive
  • ‪Vivace - ‬5 min walk
  • ‪Le Chique - ‬5 min walk

About this property

Iberostar Selection Riviera Cancún - All Inclusive

Luxury all-inclusive resort near Puerto Morelos Beach
Take advantage of a free breakfast buffet, a poolside bar, and designer stores on site at Selection Riviera Cancún - All Inclusive. With amenities like a beachfront location and kayaking, this resort is the perfect place to soak up the sun. Indulge in a body scrub, a body treatment, and hydrotherapy at the onsite spa. Be sure to enjoy international cuisine at one of the 6 on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • 5 outdoor pools and a children's pool
  • Free valet parking
  • 2 outdoor tennis courts, supervised childcare (surcharge), and a 24-hour front desk
  • An elevator, ATM/banking services, and meeting rooms
Room features
All 435 rooms offer comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and laptop-friendly workspaces.
More amenities include:
  • Changing tables, baby monitors, and baby baths
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with jetted tubs and rainfall showers
  • 50-inch TVs with cable channels
  • Wardrobes/closets, balconies, and childcare services

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • El Muelle
  • L Olivetto
  • La Brisa
  • Martinette
  • Nopal

Things to do

  • 2 outdoor tennis courts
  • 5 outdoor pools
  • Bicycle storage
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Tennis lessons

Family friendly

  • 5 outdoor pools
  • Baby bath
  • Baby monitor
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (35 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Shared bathroom (in-room sink)
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Property is also known as

Palmar Riviera Maya Inclusive
Palmar Riviera Maya by Tafer AI
Palmar Beach Resort Spa Riviera Maya
Palmar Beach Resort and Spa Riviera Maya - All Inclusive Resort
Palmar Beach Riviera Maya by Tafer Hotels Resorts All Inclusive

Frequently asked questions

Does Selection Riviera Cancún - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 8:00 AM–7:00 PM.

How much does it cost to stay at Iberostar Selection Riviera Cancún - All Inclusive?

As of Nov 4, 2025, prices found for a 1-night stay for 2 adults at Iberostar Selection Riviera Cancún - All Inclusive on Nov 12, 2025 start from ₩328,379, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Selection Riviera Cancún - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Selection Riviera Cancún - All Inclusive?

Valet parking is free at this property.

What time is check-in at Selection Riviera Cancún - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Selection Riviera Cancún - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Selection Riviera Cancún - All Inclusive?

Yes, the property is all-inclusive. Activities include kayaking, tennis, volleyball, and more.

Where is Selection Riviera Cancún - All Inclusive located?

Nestled on the beach, this Puerto Morelos resort is within 2 mi (3 km) of Arrecife de Puerto Morelos National Park, Puerto Morelos Beach, and Petempich Bay. Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 9 mi (15 km).

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Iberostar Selection Riviera Cancún - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 78 out of 183 reviews
Rating 8 - Good. 40 out of 183 reviews
Rating 6 - Okay. 30 out of 183 reviews
Rating 4 - Poor. 17 out of 183 reviews
Rating 2 - Terrible. 18 out of 183 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

JORGE

Liked: Cleanliness, staff & service
Empty no people in hotel…good service and food though.
Stayed 4 nights in Oct 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
The food was amazing and staff were nice. We left early due to lack of amenities, but are excited to return once the facility is fully open!
Stayed 7 nights in Oct 2025

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience in this resort was exceptional. food was great , room was clean.All staff was so kind, respectful, and attentive. This was the best birthday gift getaway to myself. Thank you all for making me feel special..
Stayed 3 nights in Oct 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Erion

Liked: Cleanliness, amenities, property conditions & facilities
It was a amazing place and the rooms and services where great 100% recommend
Stayed 7 nights in Jun 2025

8/10 Good

Nicole M

Liked: Cleanliness, staff & service
Overall, Selection Riviera Cancún - All Inclusive is a great resort. The staff was excellent and the food was great. The road leading to the resort needs major work. At the time of our visit 09/29/2025 - 10/02/2025, the resort was undergoing renovations. We did not have beach access and at times there were issues with the hot water. Overall, we enjoyed our stay and I would visit this resort again when the renovations are complete.
Stayed 3 nights in Sep 2025

6/10 Okay

ma theresa

Liked: Cleanliness, staff & service, property conditions & facilities
I was overall happy about the vaction until the double charges on my car..
Stayed 5 nights in Jul 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is still under construction and we traveled as a family hoping it would be a good first time experience only one restaurant was open and only one pool was open, no guidance after you check in, we had to pay extra to upgrade room although only 40 guest were in the whole resort we will never return
Stayed 4 nights in Sep 2025

8/10 Good

Jorge Bustos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and enjoyed the menu
Stayed 4 nights in Mar 2025

2/10 Terrible

Victor Aldolfo

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We booked an ocean view suite and we didn't get that. We were told that we couldn't get that because it was limited. They wanted passports and not an id. Staff was amazing. The facility was under construction. Only 2 restaurants are open. No valet at nights. Hours for drinking are different than stated. Pool bar closes at 5pm. No more swimming after 8pm. You have to go to a bar that closes at 9:45pm to get beer. Sunday night a flight got cancelled & there was more ppl in the facility so this Monday morning you seen ppl walking around offering beverages. We never got that
Stayed 3 nights in Oct 2025

4/10 Poor

Orisdalvis

Disliked: Cleanliness, property conditions & facilities
They do not have what they offer, only 2 restaurant open and no buffet
Stayed 5 nights in Jun 2025

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would put 10, but the beach was closed because of sargassum and this week they just started to install the barriers. The other issue is the road to access the hotel, it's like a rural way, shared by several resorts, it's painful to get in and out of the property
Food at Mexican restaurant
Sargassum
Stayed 7 nights in Jul 2025

8/10 Good

Grail

Liked: Cleanliness, staff & service
Disliked: Amenities
First of all, it wasn’t in their website that they are doing renovations, also 1 or 2 restaurants opened instead of 7 that is in their website. Pools are all no open either. Cannot swim in the beach, workers all over the place. The Resort name is so confusing too, I originally found Selection Riviera Cancun but when I was booking for airport transfer, they couldn’t find the so called Resort name. Shuttle agency tried everything to search this place but we go with picture and address. Me and my husband took the chance hoping not to be dropped off in the middle of nowhere. But MTS driver is so knowledgeable and resourceful. We found the Resort. After speaking to a staff that is the new Resort name by Nov. 2025. Figures not in the web site. We’ll, we are already booked so we tried whatever limited amenities they have due to big renovations all over.
Stayed 6 nights in Sep 2025

8/10 Good

Camilo A.

Liked: Cleanliness, staff & service, property conditions & facilities
The kindness of staff was superb
Stayed 4 nights in Feb 2025

10/10 Excellent

Heath

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the property. They are in the middle of doing a facelift to it (paint mostly) but the food was great and the staff were excellent. So nice and accommodating. We went with a group of 6, 2 adults and 4 children. All of the kids had a blast, and we were able to relax and chill by the pool. The beach had lots of seaweed, but it’s not the resorts fault, it was everywhere, at all resorts. It is just the time of the year that we went. Overall, i would give the property a 9/10
Stayed 4 nights in Jun 2025

10/10 Excellent

Anish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accomodation. ools were clean. The buffet, food places and room services are too good. I would definitely go back again.
Stayed 5 nights in Jan 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Take every recent bad review with a grain of salt. Yes, they are renovating & some bars are closed BUT, we LOVED our stay & most notably, the staff. -We were greeted at the door with champagne by friendly & professional staff. Check in was quick, informative & easy. -The lobby smelled amazing btw. Our room was clean, modern, and comfortable. They provided robes, towels, water, tooth paste, tooth brushes, shower gel, conditioner, shampoo, soap.. sodas, beer, coffee, tea etc. -We will definitely return & can’t wait to see what is new after all the renovations are completed. -1.The food was incredible.. every meal was delicious. Breakfast, lunch, dinner, dessert, and room service.. there wasn’t a single item I didn’t enjoy. I am pescatarian & they catered to my diet at every meal (the staff made sure to ask every time if I had any food allergies/diet restrictions). 2. Room service & daily room maintenance..the menu for room service is easy to order from & lots of options to choose from. The house keeping was great - room was always replenished with a freshly made bed, towels, water & other refreshments. 3. The entire resort was very clean. Beautiful landscaping & the grounds were being maintained 24/7. 4. They had daily games at the pool & evening activities (shout out Luis - crazy games!) 5. The service & hospitality are the best I’ve ever experienced. The staff alone made our trip amazing - everyone was incredible & went above & beyond any chance they had.
Stayed 5 nights in Oct 2025

6/10 Okay

Katie

Liked: Cleanliness, staff & service
This property was a disappointment. The resort has potential, but it was basically empty. There were only 2 restaurants open each night. There were very limited activities for kids/families. There was no nightly entertainment, like advertised. The seaweed was out of control…the beach was inaccessible and the smell was nauseating. Resorts nearby had barricades to prevent the seaweed from ruining the beaches. There were limited food/drink/snack options throughout the day. The only positives were the amazing staff and cleanliness. We had to go off the resort and spend extra money on excursions.
Stayed 5 nights in Jul 2025

2/10 Terrible

Almir

Disliked: Cleanliness, property conditions & facilities
It’s secluded
Stayed 6 nights in Dec 2024

10/10 Excellent

Maria Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!! The grounds are wonderfully kept, the rooms are modern and clean, the food was fantastic, and the staff is one to admire. We had the room with the swim up pool. It was the best decision! Our room was close to the pool bar and Bettyna was on call! Her friendly and attentive service made our stay all the better. We will most definitely return.
Stayed 4 nights in Feb 2025

2/10 Terrible

Robert

Disliked: Staff & service
Property was set up nice. Property has service issues. Hot water issues, phone issues, and staff issues.
Stayed 7 nights in Feb 2025

10/10 Excellent

Alicja

Liked: Cleanliness, staff & service, property conditions & facilities
We really like the property except for access to the beach which was not good. The beach was very small and covered with water grass. Access to the ocean is also not great because the water is full of rocks and water grass. The beach is very shallow. This is the only area that has been not nice. Other than that we are pretty satisfied with our vacation.
Stayed 4 nights in Feb 2025

4/10 Poor

Gerry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No HOT water our whole stay!!! Front desk just gave us the runaround. We paid for a swim up room, it would have been great but the pool was not even close to warm, cold cold So don’t do what we did and pay for something you can’t use.
Stayed 4 nights in Jan 2025

2/10 Terrible

Vailica

Liked: Cleanliness
Disliked: Amenities
The hotel is beautiful however it felt like a zombie vacation where is the people ! They listed multiple restaurants however it’s only 2! No hot tubs only if u have a swim up room . Karaoke night had 2 people . You couldn’t access the beach it’s full of seaweed . There is a hot tub in your room however it’s no hot water the water was near warm if that. The staff was nice however i felt it was a waste of vacation. At 8:00 It’s no moment you can’t get in the pool. We were told there was an adult pool however there were kids in the pool kids ran up in down the hallway as well maybe so much noise. Not to mention at dinner 2 kids ran in screamed the entire night one little guy sit under my table near my leg it was his birthday the best part was singing happy birthday to the adorable guy. I booked 2 rooms over 2k in I would say me being a traveler this was my worst experience. Not to mention I was hounded to do a presentation.
Stayed 3 nights in May 2025

10/10 Excellent

MIchelle

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and the resort well maintained. They were refurbishing certain buildings but that didn’t impact our trip. The food was excellent, it was by far the best I’ve ever had at an all inclusive. The drinks were great and made with spirits that are typically considered top shelf at other resorts. The beach is small and there is seaweed at the shore line despite an additional $2/day seaweed clean up fee charged to each guest. There are multiple pools with plenty of lounge chairs and cabanas available. The staff is phenomenal! They are friendly, attentive and the very best part of the trip. Not all restaurants are open every night and the schedule wasn’t always accurate. That being said, there were always at least two restaurants open for dinner and room service was available 24/7. We didn’t have hot water when we arrived but that was quickly fixed by maintenance. I would definitely go back!
Stayed 4 nights in Jan 2025