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"staff is great"

"My level experience was excellent. From the moment I arrived Oscar from concierge service took care of my every needs. He exudes customer service and brought my experience to another level literally. Sandra was also the best to accommodate my dietary requirements. She listened and gave me the support I needed. She is also great asset to Melia. Thank you both Oscar and Sandra for making my stay just incredible "

"Great please family oriented defenetly recommend "

"We've stayed several times, and this was the first time in the off season. Unfortunately the swim up bar was closed, as well as two pools, but they plan to have them open soon. The beds are hard, but ask for a matress topper!! They are happy to oblige! Overall, still love the place! "

"Great time at this resort always. Many food options as we could use restaurants at Fiesta Americana as well! Pools recently updated were great! What is the best there are wonderful staff especially Arturo supervising that everyone is cared for and Jose at fish restaurant is always working hard to get everyone what we want! Chef Carlos and Nick did a great job for very special meals at Italian restaurant!! "

"Yes"

"Property is going through a renovation cycle but this was not an issue, property is in good condition, rooms are clean and very nice. Multiple good size pools and lots of beach chairs. Food was excellent and always a nice presentation, smaller portions, but that allows for always having a nice desert. Brand liquor and good house wine. Staff were always friendly and helpful. Tipping is also an interesting topic at an “all inclusive.” We gave $5 for buffet, $10 for sit downs, and $20 at the more upscale dinners, $1 per drink at the pool or bar, and $5 / day for our maid. The one thing to avoid is attending the vacation club presentation. We had a morning to kill and so we went to just kill some time. The 90-minute presentation took 4-hours! When you finally get to the end the cost ranges from $65K-$500K. Yes you read that right! Not sure who their target market is, just be for-warned. Other than the vacation club thing I would recommend this resort. "

"We had a great time in off season. The property was clean and service was great. Ac was very cold. I love the beds and lounging. Plenty of access to towels. I loved that the food in buffets were closed off for bugs. Because it was off season it wasn’t crowded and very pleasant. The water is beautiful with many fish to see. It was so warm and clear. Pool service was fantastic. Aaron was great. The seafood restaurant had some of the best food I’ve had at an all inclusive. Taxi ride to downtown was about $15 and 10 minutes. Plenty of seats and towels. Cons: Kids club didn’t open until 12. The buffet wasn’t open at night but you need a reservation to the restaurants. The Mexican restaurant was great but we did not like the Asian. When checking out the elevator was broken. We were on the 6th floor. I traveled with 3 kids solo and had several bags and a stroller and no one would answer the phone for help. The spa amenities do not come with service when you book. I’ve never been to a resort that doesn’t let you use the hot tub or sauna if you book a service. We all had massages and weren’t allowed to use the amenities."

"one thing that stands out is the housekeeping staff and service. They kept the rooms clean and were very thorough. They kept the room stocked when the necessities...we never had to request for toilet paper, clean towels, or water. "