리셉션

모텔 6 올버니, 뉴욕 여행 후기

2 out of 5
모텔 6 올버니, 뉴욕
100 Watervliet Ave, Albany, NY

이용 후기

5.0
평점 10 - 훌륭해요. 1001개 이용 후기 중 109개" "
평점 8 - 좋아요. 1001개 이용 후기 중 164개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 163개" "
평점 4 - 별로예요. 1001개 이용 후기 중 180개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 385개" "

5.0/10

청결 상태

6.4/10

직원 및 서비스

5.0/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

4.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Andre

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Looking strange
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 3일
Dear Andre,We apologize for any discomfort you experienced during your stay. Your feedback is invaluable, and we'll address any concerns promptly to ensure a more comfortable experience for our guests in the future. If you have any specific details you'd like to share, please don't hesitate to reach out.Sincerely, Hotel Manager

2/10 - 너무 별로예요

ROBERT

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Burned worn linen, Dirty everything. We have no idea when the room was last cleaned.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 20일
Dear ROBERT,We're truly sorry to hear about your disappointing experience. Your feedback is deeply concerning, and we assure you that this does not meet our standards of cleanliness. We will investigate this matter thoroughly and take immediate action to address the issues you've raised. Please accept our sincerest apologies for the inconvenience caused. We hope to have the opportunity to make it right and regain your trust in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Bradley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Bradley,Thank you for choosing to stay at our property. We sincerely apologize that your experience did not meet your expectations, and we would greatly appreciate the opportunity to learn more about the specific events that occurred during your stay. Your feedback is incredibly valuable to us as we continuously strive to improve our services. We genuinely care about our guest's satisfaction, and we take guest feedback seriously. Rest assured, we will thoroughly investigate the issues you encountered and take appropriate actions to prevent any similar occurrences in the future. Your insights will play a crucial role in helping us enhance our overall guest experience. We truly appreciate your feedback and would like to request your understanding and consideration in providing us with another opportunity to serve you better. We are committed to making the necessary improvements to ensure that your next stay exceeds your expectations.Sincerely, Hotel Manager

8/10 - 좋아요

Yedda 님, Astoria

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hallways smell terrible, my bathroom had a dirty tub (luckily, I didn't plan on showering there, only needed a place to sleep for one night), some towels were stained, towel holder was broken, EXTREMELY NOISY during the ENTIRE NIGHT. I couldn't sleep at all! People slamming doors, talking loudly, I could smell cigarette smoke from my room. STAY AWAY!!!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear YEDDA,We appreciate you taking the time to provide feedback on your recent stay. We're deeply sorry to hear about the issues you encountered, particularly with cleanliness, noise disturbance, and maintenance concerns. Your experience is not reflective of our standards, and we sincerely apologize for any inconvenience caused. We will investigate these matters thoroughly to ensure they are promptly addressed. Your feedback is invaluable in our commitment to providing exceptional experiences for all our guests.Sincerely, Hotel Manager

6/10 - 괜찮아요

Hascheley

별로예요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear Hascheley,Thank you for your feedback. We're sorry to see that your experience was just average. If there's anything specific that we can do to improve and earn a higher rating next time, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 12박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Kevin,We have noted your one-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely, Hotel Manager

8/10 - 좋아요

Kevin

Ok
2024년 1월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Kevin,Thank you for your thoughtful feedback and the 4-star rating! We're pleased to hear that you enjoyed your stay overall. Your input is valuable, and we will use it to enhance our services further. We look forward to the opportunity to host you again and provide an even better experience. Safe travels!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Javier

별로예요: 숙박 시설 상태 및 시설
The dirtiest place around.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Javier,We're deeply sorry to hear about your experience. Cleanliness is a top priority, and we apologize for falling short of your expectations. Your feedback is crucial, and we'll address the issues promptly to ensure a more positive experience for our guests in the future. If you'd like to share specific details, please feel free to do so. We appreciate your honesty and hope you'll give us another chance to provide a better stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kevin

2024년 1월에 11박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Kevin,Thank you so much for your review! We are so glad that you enjoyed your experience with us and that we were able to exceed your expectations. We strive to provide the best service possible and your feedback helps us to ensure that we are meeting our goals. Thanks again for taking the time to leave us a review - it means the world to us!Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No good
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 14일
Dear Guest,We appreciate your feedback, and we're sorry to hear that your experience fell short of expectations. If there are specific aspects or issues you'd like to share for improvement, please feel free to provide more details. We value your input and are committed to enhancing our services. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Lindsay

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Motel 6...? smoke shop 6 is more realistic
This is by far the worst hotel o have ever stayed in. The lady at the front desk was nice enough, but the state of the hotel, the cleanliness of the room in general and the rank smell of weed and cigarettes for a "non smoking" property was mind blowing. Idk that I'll ever stay at another motel 6 after this weekend.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Lindsay,We apologize for the subpar experience during your stay. Your feedback is essential, and we're addressing the issues you've raised with urgency. We're committed to ensuring a clean, comfortable, and smoke-free environment for all guests. Please consider giving us another chance, we're working hard to make necessary improvements.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jermaine

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear Jermaine,We appreciate your candid feedback and apologize for falling short of your expectations. We take your concerns seriously and will use your comments to improve our services. If you have any specific suggestions or would like to discuss your experience further, please feel free to contact our team. We value your feedback and hope for an opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Frances

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was gross!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Frances,We're truly sorry to learn that your stay was unsatisfactory. Cleanliness is a top priority, and we regret any lapse. Your feedback is invaluable, and we're addressing the issues internally to prevent recurrence. We appreciate your honesty and hope to have the opportunity to provide a much-improved experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

wytishia

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Wytishia,We're disappointed to see your rating, and we'd like to understand more about your experience. Please share specific details or concerns so we can address them promptly and work towards enhancing our services. Your feedback is crucial, and we're committed to ensuring a better stay for you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Wendy Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were extremely accomadating. All of them!!
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Wendy Ann,Hello! We're thrilled to hear that our staff made your stay enjoyable and were extremely accommodating. Providing excellent service is a top priority for us, and it's wonderful to know that our team members contributed to your positive experience. Thank you for choosing us, and we look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

8/10 - 좋아요

Kelly

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There isnt great transportation and no places to eat except one place
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Kelly,Thank you for sharing your feedback. We apologize for any inconvenience regarding transportation and dining options. We appreciate your insights, as they help us identify areas for improvement. Our team is working to enhance the overall guest experience, and we hope to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst place ever. Rooms were dirty. Smelled like cigarettes in a non smoking room. Screaming and yelling down the hall. Heard a lady getting beat up next door. The bath tub was so dirty. Garbage in places like in the drawers. Nothing was clean or has been cleaned. People randomly banging on our door. I booked for 2 nights but only stayed for one. I told the front desk about the abuse next door to please call the cops but nothing was done.
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 1일
Hi Lisa,We are truly sorry to hear about the distressing experience you had during your stay with us. Your account of the cleanliness, unpleasant odours, and concerning incidents is deeply concerning, and we apologize for failing to provide a safe and comfortable environment. This is not reflective of our standards, and we take this feedback seriously. We will investigate these issues thoroughly and take immediate action to address and rectify them. Your safety and well-being are our top priorities, and we deeply regret that we fell short during your visit. Please accept our sincere apologies, and we hope to have the opportunity to make things right in the future.

2/10 - 너무 별로예요

Ciara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sophia CSR 님, 2023년 11월 30일
Hi Ciara,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

2/10 - 너무 별로예요

Audrey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You are better sleeping in your car. Motel smells like urine, room is dirty, locks do not work on the door. Just awful - stayed in the room for less than 5 minutes then left. Do not book here even if it is free - not worth it.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Hi Audrey,We take your comments seriously and will address this with the management to ensure improvements are made. Please know that this falls far below the standard we aim to provide. We hope to have the opportunity to serve you better on your next visit.

2/10 - 너무 별로예요

sarah

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 2일
Hi Sarah,We're eager to learn about the difficulties you encountered during your visit, as indicated by your 2-star rating. Our aim is to deliver an exceptional experience so, your honest feedback, whether it's positive or negative, is incredibly important for our ongoing improvement. We're excited about the chance to better serve you in the future.

6/10 - 괜찮아요

Randi

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2 star…maybe.
Run down and Not clean. Place smells like urine. Should be a pay by the hour. Staff were nice and friendly.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 23일
Hi Randi,We regret to hear about your disappointing experience. This does not meet our usual standards, and we sincerely apologize for any discomfort you encountered. We appreciate your kind words about our staff. Your feedback is important, and we will address the issues you mentioned. We hope you will consider giving us another chance in the future.

2/10 - 너무 별로예요

Kristy

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 7일
Hi Kristy,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

4/10 - 별로예요

Geoffrey

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 17일
Hi Geoffrey,As you have rated us below 3, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

4/10 - 별로예요

david j

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bad smell and too dirty around
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 16일
Hi David,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize you had during your stay. Your feedback is valuable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

2/10 - 너무 별로예요

Andy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Don’t stay there!
The most dirty hotel I have ever been in. The cigarette smell was awful and made me sick.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Hi Andy,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

4/10 - 별로예요

Birgit

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Raum, Fussboden schmutzig, Raum stinkt nach schlechtem Reinigungsmittel, Abfluss vom Waschbecken war undicht, Wasser lief heraus, Händewaschen war am Waschbecken nicht möglich, nach Reparatur war der Abfluss verstopft, es ging nur ganz wenig Wasser durch,
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 11일
Hi Birgit,Our team deeply regrets the condition of your room during your stay. This is far from the standard we strive to maintain, and we apologize for the inconvenience you faced with the sink. Your feedback is essential, and we will address these issues to improve the guest experience. We hope you will consider giving us another chance in the future.

2/10 - 너무 별로예요

Sandra

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 31일
Hi Sandra,We are eager to understand the challenges you faced during your visit as you have rated us 1. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is valuable for our improvement. We are looking forward to the opportunity to serve you in the future better.

2/10 - 너무 별로예요

Daniel 님, Scarborough

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible hotel.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 11일
Hi Daniel,I regret to hear that your experience didn't meet your expectations. If you would like to share specific concerns, we would appreciate the feedback. Our aim is to provide a positive stay for all guests, and we regret if we fell short in your case. We hope to have the opportunity to serve you better next time.

8/10 - 좋아요

KEITH

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Some inconsiderate guests when I stayed
The property and staff were fine. The location and long-stay guests, like any city, had it's lows. Not recommended for, say, a single lady traveler. Let's just say that some music in the night, and some loud conversations, suggested some less considerate guests.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 11일
Hi Keith,We are pleased that you found our property and staff satisfactory. We are sorry to hear about the disturbances caused by other guests. Please know that we take such concerns seriously, and we'll continue to work on providing a comfortable and peaceful environment for all our guests. We hope to have the opportunity to welcome you back for an improved experience.

8/10 - 좋아요

Lizbeth

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My son’s pillow was dirty and there was a lot of noise and vulgarity in the hallway, early in the morning.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 3일
Hi Lizbeth,It's disheartening to hear about the dirty pillow and the disturbance in the hallway. This is certainly not the experience we aim to provide. Please know that your feedback is invaluable, and we will take steps to address these issues promptly. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 - 너무 별로예요

Eduardo

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
bad service, filthy room conditions.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 26일
Hi Eduardo,I deeply regret to hear about the unsatisfactory service and room conditions you experienced. This is not reflective of our usual standards. Please accept our sincere apologies for this oversight. Our team will take immediate steps to address it. We hope for the opportunity to make it right in the future.

4/10 - 별로예요

Brandon

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a extremely bad experience. Staff was not on the same page with policies, pictures do not look like the room in person. The toilet bowl didn’t work properly. The tv remote was broken.
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Hi Brandon,I'm truly sorry to hear about your extremely disappointing experience. This is certainly not the level of service we aim to provide. Your feedback is valuable, and we will address these issues to prevent recurrence. We hope to welcome you back for an improved experience.

2/10 - 너무 별로예요

Meredith

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this place
Loud smoky leaky shower spiders and bugs could hear people all night as well as cars and trucks outside
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Hi Meredith,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

8/10 - 좋아요

Samantha L

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were so comfortable, the doors where a little loud at night, but were very happy and would return
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 13일
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

2/10 - 너무 별로예요

Walter

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible!! Blood on the walls ! Bed had hair all over it. Unsafe and disgusting
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 11일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 - 괜찮아요

Jonathan Quinn

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 11일
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

Jeff D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 9일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Wendy Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved all the staff
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 7일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - 너무 별로예요

Anita

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 5일
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - 너무 별로예요

Tina

연인과의 여행
별로예요: 직원 및 서비스
One of the staff member was rude
2023년 8월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 4일
Hi Tina,It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Manon

Bad smell of cigarettes
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 4일
Hi Manon,Our team is truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 - 별로예요

SHENGJU

2023년 8월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 2일
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 - 너무 별로예요

Kelly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The motel smells musty and moldy as soon as you walk in the front door, if I hadn't been so tired I would have looked around for a different hotel. There was no tv in the room and the beds were very uncomfortable. I couldn't believe that Expedia would even have this Motel on their site. I was very disappointed.
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 28일
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 - 좋아요

Teddy

2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 13일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - 너무 별로예요

Meysi B

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
smells cigarette all over the place
2023년 8월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 22일
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 - 별로예요

Hannah

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not clean whatsoever. Floors weren’t swept, mirrors were not wiped down, sheets had stains and cigarette burns. The box springs could’ve at least had a skirt on them, with how nasty they were. Pet hair and dander everywhere. AC was filled with dust and dirt. Room overall smelt dirty. I couldn’t expect much from a cheap hotel room. But at least clean the damn thing.
답변 제공: Sophia CSR 님, 2023년 8월 22일
Hi Hannah,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

2/10 - 너무 별로예요

michael

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 21일
Hi Michael,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 21일
Hi Joseph,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 - 별로예요

Irina 님, Winnipeg

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I saw a mouse in the bathroom.
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 21일
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Émilie

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT GO THERE. It’s the most disgusting place I’ve ever seen. Smells like weed and cigarette everywhere. We got in the room, turned around and ran away. Dirty sheets, dirty floors. Couldn’t even look at the bathroom. Do yourself a favor and don’t go there. I don’t understand where the pictures come from.
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 18일
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.