"My stay was pleasant, the gym and amenities were great and breakfast was lovely. However service on the 1st day wasn’t great (slow, got my drink order wrong then slow to bring another, ordered food, but it never arrived), but the other days it was good. All staff I encountered were polite, smiley and warm which is great. The room needs some love however, there was a slight smell of damp (I think it’s from the fabric headboard) which was off-putting and small things were needed, like the bathroom needs a deep clean and regrouting. I also had no hot water for the first two days. I would say again, but hope there’s more focus on maintenance in the rooms."