โStaff was wonderful. Rooms clean and quiet. Pool and hot tub well maintained and clean. We would stay there again if and when we are in the area.โ
โI really loved everything about this hotel! The staff was really helpful especially since i made a last minute booking because another hotel (LA quinta) cancelled my reservation at the last minute with know notice!! If i could i would have stayed at the Hampton the whole labor day weekend! Free breakfast was a plus for my family and I as well. โ
โThe rooms/suites were in awesome condition. The kitchen came with everything we needed. Those items it did not have in the kitchen were easily sogned for at the main office.
Every encounter with the front office staff, no matter who it was, was a tremendous help. They were professional and very friendly.โ
โThey are remodeling so the property is in flux. Staff was kind and quiet when sleeping. The remodeled rooms are very nice with abundant usb plugs and power outlets. Breakfast was as expected. Would stay here again.โ
โManager that checked is in provided some great advice and hints for our visit to the Reagan Library the next day. Her words of wisdom saved us hours and frustration. โ
โNot a big name hotel, but it's clean, friendly, great location, the sports bar in the hotel saves a lot of driving since it is a cool place with a great menu. Front desk help was great. Can't wait to come back!โ
"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever.
When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emailsโwhich they read but never replied to for days.
What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional.
Thereโs a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like โWe understandโ and โWeโll do our bestโโbut did absolutely nothing.
Theft, zero accountability, and staff who mock customersโeasily the worst hotel experience of my life. Stay far away from this place."
"I honestly donโt understand why this hotel is rated as 4-star. Itโs a run-down building which doesnโt have any proper amenities..
This hotel deserves 2.5 stars. "
