Cottages in Canada

"Very good customer service "

"Room was amazing, beautiful view of the bay. Room was clean, nice amenities in the bathroom. I took off one star because we checked in at the lobby, had to take an elevator to the 4th floor, drag our luggage (there were to luggage carts) down a corridor to another set of elevators, take the elevator to the 6th floor, and our room was at the very end of the hallway. It was a long way to haul our luggage. "

"Week-end get away with multi generation family members to celebrate 55 wedding anniversary. We had several activities scheduled and were at the hôtel just to sleep basically so it was perfectly located with a parking. "

"Close to the airport for early flights, clean and well maintained"

"Very close to everything all satff very friemdly "

"The Empress is just what one would expect from this very special chain of hotels - elegant, historic, classy, with excellent staff (particularly in the Gold level). Sometimes, hotels are simply locations which one uses as a base for activities; although the Empress was at the centre of activities, the lounges were so inviting and relaxing that we had to question whether we just wanted to sit and relax or go sightseeing; we ended up going out a little less and sitting back and doing nothing just a little more."

"Fine "

"Great place to stay. Staff is very friendly and helpful. Hotel is very nice and very clean. Rooms are lovely. Highly recommend to anyone."

"The staff was awesome. The hotel is very clean. The Elevators are slow especially during peak breakfast hours. I recommend putting a bench just beside the elevators. "