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Xoza Hotel Urban Escape

3.0 star property

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Consider a stay at Xoza Hotel Urban Escape and take advantage of free continental breakfast, a free daily manager's reception, and a garden. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a 24-hour gym.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Comfort Room

In-room safe, free WiFi, bed sheets

Comfort Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | In-room safe, free WiFi, bed sheets

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room

In-room safe, free WiFi, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Located near the beach, Xoza Hotel Urban Escape is in Downtown Cancun, a neighborhood in Cancun. Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Tortuga Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. Visit our Cancun travel guide
Map
Lopez Portillo, Cancun, QROO, 77513

What's nearby

  • Mercado 23
    17 min walk - 1.5 km
  • La Sagrada Familia Parish
    18 min walk - 1.5 km
  • Plaza 28
    2 min drive - 1.4 km
  • Las Palapas Park
    3 min drive - 1.4 km
  • Cancun Mall
    3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN)
    28 min drive

Restaurants

  • El Pocito
    7 min walk
  • La Loteria
    6 min walk
  • Tortas Goyo
    8 min walk
  • Sopes & Sopes El Chicharin
    9 min walk
  • Tacos Arabes "Israel
    7 min walk

About this property

Xoza Hotel Urban Escape

  • Hotel near Cancun Mall
  • You can look forward to free continental breakfast, a free daily manager's reception, and a garden at Xoza Hotel Urban Escape. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a 24-hour gym.
  • Other perks at this hotel include:
    • An indoor pool
    • Free self parking
    • A billiards/pool table, an elevator, and smoke-free premises
    • A 24-hour front desk, meeting rooms, and a banquet hall
  • Room features
  • All guestrooms at Xoza Hotel Urban Escape have perks such as air conditioning, in addition to amenities like free WiFi and safes.
  • More amenities include:
    • Bathrooms with showers and hair dryers
    • 50-inch Smart TVs with digital channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Xoza Hotel Urban Escape have a pool?

Yes, this property has an indoor pool.

Is Xoza Hotel Urban Escape pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Xoza Hotel Urban Escape?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Xoza Hotel Urban Escape?

Check-out is at noon.

Where is Xoza Hotel Urban Escape located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 28, La Sagrada Familia Parish, and Mercado 23. Plaza 28 and Extreme Adventure are also within 1 mi (2 km).

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Reviews

Xoza Hotel Urban Escape Reviews

8.6

Excellent

9.2

Cleanliness

7.8

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 37 out of 63 reviews
Rating 8 - Good. 12 out of 63 reviews
Rating 6 - Okay. 9 out of 63 reviews
Rating 4 - Poor. 2 out of 63 reviews
Rating 2 - Terrible. 3 out of 63 reviews

Reviews

Verified

8/10 Good

Jean Pierre

Liked: Cleanliness, amenities, property conditions & facilities
Overall, the hotel was very good. The room was clean and comfortable, and the staff was friendly and helpful. The only downside was that the room did not have a closet or a microwave, which would have been convenient. Aside from that, everything else was great, and I had a pleasant stay.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Idanet

Liked: Cleanliness, staff & service
The room felt confined, lack of windows and no full length mirror. The water did not work for a full day. The property was clean and what helped the inconvenience was the hospitality.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Dmitrijs

Liked: Cleanliness, property conditions & facilities
Beautiful place to stay.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

maria

Liked: Cleanliness, amenities, property conditions & facilities
NICE PLACE TO REST, VERY CLEAN A NEW INSTALLATION
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jizel Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to deal with and minimalist 😍
Stayed 2 nights in Oct 2025
Verified

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beside the no water for a day it was good
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Sebastiano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They offered no toiletries and not hot water in the shower. Very simple. I wouldn't go again.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, flooding issues and the staff left for the night without providing help.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Virginia

Liked: Cleanliness
Disliked: Amenities
It’s a very new property and didn’t have all the amenities ready.
Stayed 2 nights in Jun 2025
Verified

2/10 Terrible

Jarell M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2025
Verified

4/10 Poor

Jordan Keith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel staff was excellent. Property was brand new and clean. The free breakfast is cold ham and sliced bread. Cheap, fake orange juice. The Gym was nice but no AC. Very bad and inconvenient location. Very limited dining in the area and nk where to eat inside with AC. Broken waterlines inside the walls.....new construction. No towels in the pool..No paper towels to dry hands in public restrooms. Lobby is extremely hot and not properly climate controlled. No ventilation fan in bathroom.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Marilu Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El Menú del desayuno no es para nada bueno
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

ASTOU

Liked: Cleanliness, staff & service, property conditions & facilities
Tout était parfait beaucoup mieux qu’en photo
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Si!!! GENIAL!!!!!!!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

IVAN

Liked: Cleanliness, amenities, property conditions & facilities
si muy bien todo.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
Todo bastante bien. El hotel es nuevo y las instalaciones están bastante bien. Hay detalles que mejorar. Hay espacio para trabajar, pero no hay silla, tuve que bajar por una del lobby. El muro del baño es de tablaroca y colocaron cosas con taquetes normales y las cosas se cuelgan, deben ser taquetes para tablaroca. Son detalles que no afectan la estadía pero que harían mejor la estadiam En mi próximo viaje, ahí me voy a volver a quedar.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno, bonito y barato. El desayuno puede mejorar.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Ale

Disliked: Amenities, property conditions & facilities
La habitación SOLO tenía 2 almohadas y 2 toallas cuando baje para pedir SOLO una toalla más se negaron rotundamente que es imposible tener más de 2 toallas por habitación lo volví a intentar con otro encargado y me dijo lo mismo, después por mi embarazo me es difícil dormir con una sola almohada pedí otra y se negaron mi esposo terminó durmiendo sin almohada para dármela a mí les dijimos que no había jabón para manos y nos dijeron agarren los que están dentro de la regadera. Ambos empleados súper descorteses, literalmente uno nos respondió es lo que hay y no puedo hacer más. Terrible experiencia y muy mal sabor de boca
Stayed 1 night in Jan 2026
Verified

6/10 Okay

jesus manuel guerra

Liked: Cleanliness, amenities, property conditions & facilities
Lhddly
Stayed 1 night in Jan 2026
Verified

8/10 Good

Stefhany

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estuvo limpia todos los días Gracias
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Laura

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No había Internet, no aceptaban pagos con tarjetas y el desayuno muy poca variedad y el último día se descompuso el elevador, tuvimos que bajar 3 pisos cargando las maletas
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia y cómoda
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Excelente amenidades para un hotel boutique. En general el staff fue muy amable y el hotel estaba muy limpio.
Stayed 1 night in Dec 2025
Verified

8/10 Good

e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo muito bom, apenas o café da manhã que não tinha muita opção, poderiam pensar em fazer um café da manhã com opções mexicanas, seria uma ótima experiência para os hóspedes.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

María José

Liked: Cleanliness
Talvez ampliar la variedad de huevos en el desayuno
Stayed 4 nights in Nov 2025