Search B&B in Ceiba

"it was a great experience"

"Communication with the host was poor. Three days before we were to check in, the host sent a message on what our ETA would be. I replied back and asked if we could check in any earlier. The morning of check in the host had still not responded nor did they send me any check in instructions. Because we had not heard back from the host, I made reservations at a hotel. After the reservation was made, the host contacted me and said I couldn't check in early (which was fine) and said they didn't send check in info until it was time to check in. If they had just replied to the message days before and told me that, it would have been okay. Because I was worried I wouldn't have a place to stay, I made other arrangements."

" This place is truly beautiful—amazing views, a privileged location, and surrounded by plenty of greenery. The setting itself is peaceful and enjoyable. However, my biggest concern was the cleanliness of the room. Before our arrival, we contacted the hotel regarding my wife’s skin condition, and we were assured that everything would be properly taken care of. Unfortunately, that was not the case. The bed sheets appeared dirty, as if they had not been replaced. We contacted the front desk, but the response showed little to no empathy—there wasn’t even a simple apology. Additionally, housekeeping was very poor throughout our stay. By the second day, there was no body wash, and even after contacting the front desk again, the issue was not resolved. After four days, we still didn’t have soap. Overall, while the location and views are great, the lack of cleanliness and poor service made our experience disappointing. Would I come back? Unfortunately, no. I would choose another place to stay on the island next time "

"We stayed just for a night to be close to the airport. The hotel is clean and tidy. Just note there are no hotels or eateries near by. "

"The location for the hotel is excellent and is near to all the points of interests. There are a lot of mosquitoes in the room and in the porch. Other than that we enjoyed our stay. "

"Beautiful property, well situated for visiting El Yunque and Fajardo. Beautiful beach."

"The hotel and grounds are as beautiful as any resort I have seen in Puerto Rico. The staff failed to correct, or “make right” several mistakes, including overbooking restaurants, not honoring reservations, making mistakes on excursions, and overcharging for things. They attempted to upsell time shares regularly. This resort felt more like a “money grab” that a luxurious relaxing resort. "

"Very helpful staff ,they help get there with directions and very knowledgeable to help out "

"Overall, it was a good place to stay due to its great location. Our room's wiring was strange, and breakfast was chaotic. Needing a room key to access the outside patio to eat breakfast (not enough tables/room inside) is ridiculous and hard to do."