산후안 리조트

“One of two elevators was out of order during the entire seven nights day. One day the other elevator was out and we were asked to use the cleaning staff elevator. Three separate incidents where the room card reader did not work requiring several different fixes. The refrigerator leaked and not keeping temperature and had to be replaced. The safe required maintenance and the Garage card reader required manual intervention from staff on multiple occasions. The trading lights beside the bed did not...

“I was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...

“Front desk night shift was cool, other than that the food was mediocre/ tasteless , fire alarm went off at random times of the night -& all the amenities closed too early for anyone to actually enjoy them.”

“Hyatt resort all facility and surounding is wonderful.”

“Worth every penny! Amazing staff, great customer experience!!”