첼시, 뉴욕의 아침 식사 제공 호텔

"객실에 커피포트도 냉장고도 물도 없어요.객실내부는 좁지않으나 편의시설이 너무부족해요"

"1.위치 최고 교통 짱 좋음 2. 친절 3.조식 비추! 햄버거 1개에 커피 한잔이 조식 ㅠㅠ 4. 방이 춥다. 추워 옮겼는데도 추워서 기술자 불렀더니 난방기 열어 배스 시키더니 좀 나아졌음..미리 손을 봐났어냐지.."

"위치가 너무 좋고 직원들이 친절해요"

"시설은 많이 노후됐지만, 그 모든 걸 입지가 상쇄 시킵니다. 뉴욕 어디든 쉽게 갈 수 있는 위치에요. 가성비도 좋구요. 다음에도 또 이용할 듯. 롯데호텔이 리모댈링을 한다면 더 좋겠네요."

"객실이 좋았고 서비스가 훌륭함"

"good"

"I cannot understand why I have to pay for minibar which we DID NOT use. They charged me for $11.98(two payments of using minibar/in room water) and I asked them to cancel the fee because we didn't touch the minibar or water bottle at all. However, they just cancelled only $5.99 and did not explain this situation. I kept asking why you didn't cancel another payment of $5.99 to an assistant general manager but he hasn't got back to me yet. He just said 'payment of $5.99 was refunded' which is not a problem. Do they want just 6 bucks for service? Or what? I wish I was in the US so I can make a call but I am outside of the US. I guess they know this situation and keep ignoring my email. This is not about money. This is about your reputation and trust. If you decided to stay at this hotel, check your receipt thoroughly. "

"Everything was awesome and very satisfactory. Servic,convenience and room service were all great. One thing wistful was way of showerhead which was not easy to use. I think manual to use it properly is needed. Everything except that was wonderful."

"Good especially lobby bar"