โSo far, my best hotel in NYC. The staff was amazingly friendly and professional. A real pleasure. I believe my expedia VIP status got me a high floor, which was really amazing). Room, bathroom and Gym were perfectly clean. Everything there was eco friendly and healthy (beautiful apples in the gym, very good high end sodas included in the room). Will definitely come back.โ
"Staffs were all kind room and bedding were clean. Breakfast was good enough.
As I read from other reviews, elevators were slow and crowdy. And room was very small, so it was pretty hard to open the luggages.
The most unsatisfactory point was that internet was really slow, and water pressure was pretty low.
Overall it was not that bad hotel, but I prefer to stay at other hotels next time.
"
"I cannot understand why I have to pay for minibar which we DID NOT use. They charged me for $11.98(two payments of using minibar/in room water) and I asked them to cancel the fee because we didn't touch the minibar or water bottle at all. However, they just cancelled only $5.99 and did not explain this situation. I kept asking why you didn't cancel another payment of $5.99 to an assistant general manager but he hasn't got back to me yet. He just said 'payment of $5.99 was refunded' which is not a problem. Do they want just 6 bucks for service? Or what? I wish I was in the US so I can make a call but I am outside of the US. I guess they know this situation and keep ignoring my email. This is not about money. This is about your reputation and trust. If you decided to stay at this hotel, check your receipt thoroughly. "
