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"Richmond Hotel Matsumoto was a wonderful surprise. As a budget-friendly business hotel, we weren’t expecting much—but it turned out to be far nicer than anticipated. The room was spotlessly clean, with a comfortable queen bed and a divan-style sofa that made for a perfect little reading nook. The breakfast buffet was simple but satisfying, with enough variety to suit even a finicky Western palate. Its location is excellent—convenient to the train station, restaurants, and shopping—making it an easy base for exploring. Matsumoto itself is a lovely city that feels a bit under the radar for international travellers, yet it offers so much charm. It’s also an ideal staging point for trips into the Japanese Alps or the Kiso Valley. All in all, a great option if you’re looking for something budget-friendly without feeling bare bones."

"The hotel entrance is behind the bookstore. Look for the Lawson at the corner first. Don't go through the bookstore. Overall 10/10"

"Clean, quiet, nice views of the city and surrounding mountains. Good breakfast, friendly staff. Beds are hard."

"Very friendly staff who spoke English which was very helpful. Laundry facilities on site. Breakfast was affordable with lots of options for a small hotel. Excellent location within a few minutes of the train station. "

"Nice hotel, love the ramen and ice cream for free at night "

"Very friendly. Very comfortable. "

"Very good location, nice room, I loved the massage chair . "

"From start to finish, excellent customer service. Checked in at sunset, incredible sunset view from our room overlooking Lake Suwa. The check in process was thorough and explained to great detail. The food was regional, healthy and tasty. All around great traditional ryokan experience, highly recommended."

"For the price and location extremely hard to beat."