"Upon arrival I asked for the pack and play I had called beforehand and requested and the manager to the staff helping me goes, “is there a note? Was it requested beforehand?” It was, but what if it wasn’t? Then I asked the front desk staff if I could have a room away from elevators and stairs and the manager, again from off to the side, goes, “we’re really booked right now with a wedding and a hockey team.” I go, “ok well I have a baby so just away from the hockey team would be great.” She goes on to say they can’t accommodate such things yadda yadda - then the front desk staff looks at me and goes, “I gave you a room in the middle of the floor away from stairs and elevators.” So not sure if the manager was just trying to find an issue or what. The elevator is inconveniently located on the complete opposite side of the hotel as the lobby and our room. The stairs were quick and easily accessible but because I had a stroller, I had to walk around 3 sides of the hotel. Get to our room - dirty stained carpet but otherwise clean. The tub and toilet were both clogged when we got there. I asked for them to be unclogged and left but the maintenance man only unclogged the toilet. When the pack and play arrived, I asked if I could have an extra towel and wash cloth for my baby and was told no by the housekeeper. In the middle of the night 4 ants were crawling on the toilet (I have pictures and video), the heat/ac unit front fell off everytime it kicked on. Hotel was nice, bad room."
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