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"Very slick check-in with staff who clearly know their job, are all over the systems and clearly want you to have the best stay possible. Robes and slippers are available to use if visiting the pool or spa. Spacious, quiet room with tea/coffee making facilities and quality toiletries. Choice of pillows and large comfortable bed. We ate in the restaurant both evenings. The food choice was wide, well cooked and presented invitingly. However, the waitress who served us both evenings obviously knew “the drill” of her role, but in reality was far from assisting you to have a positive dining experience. She was going through the motions and really gave the impression that she did not want to be there. She did neither take nor act on criticisms seriously, appearing not to care if you enjoyed your dining experience or not. She chewed , presumably, gum throughout the service and was extremely sullen at all times. This is a very comfortable hotel and gives very good value for money."

"We had a great time at Appleby Castle it was everything we expected until we arrived home when the hotel decided to charge me and my husband our check out bill twice on 2 different cards! We tried to contact the hotel several ways with no response even now after several weeks of returning I still haven't had a response from the hotel. I can say that hotels.com have been extremely helpfull in trying to get the overcharged money back for me and must say a huge thank you for that. So after having a great time in this lovely castle I will definately not be staying there again. :("