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Reviews of Shinanoki Ichinoyu

3.5 out of 5
Shinanoki Ichinoyu
940-2 Shinanoki Sengokuhara, Hakone, Kanagawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 79 out of 149 reviews" "
Rating 8 - Good. 59 out of 149 reviews" "
Rating 6 - Okay. 7 out of 149 reviews" "
Rating 4 - Poor. 3 out of 149 reviews" "
Rating 2 - Terrible. 1 out of 149 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.8/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is further out from Hakone than I expected but the hotel is lovely. It’s a little run down and could do with sprucing up a bit but we enjoyed our stay. The staff are very friendly and the food was lovely. Buses run regularly to attractions in the area from just outside the hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Kirsten

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing experience staying here. The room we stayed in was clean and spacious and the private onsen was an added bonus. The shabu shabu dinner was one of the best meals we had on our entire trip and the service from staff was great. Overall I would highly recommend this place for anyone staying in Hakone!
Stayed 1 night in Apr 2024

6/10 Okay

Chi Y

Traveled with family
Liked: Staff & service, amenities
Nice to have a private onsen but cobwebs and mold around it. Didn’t feel clean enough for me to go in. Public onsen, same thing. Moldy walls.
Stayed 1 night in Mar 2024

10/10 Excellent

Chi Fai David

Stayed 1 night in Jan 2024

10/10 Excellent

Esmond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsens were very nice. One of the best ive stayed at.

10/10 Excellent

Ge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Private Bath's Worth It
We stayed one night in a separated room with private open-air bath (non-smoking) for an anniversary trip, and it was an absolute pleasure. The room itself was two floors, spacious, scrupulously clean, with a bedroom area above and a lounge area below. The lounge was equipped with a large pit-style kotatsu that we enjoyed between baths. The room's private hot spring bath was in a little area behind the room, surrounded by little trees and enclosed by wooden walls. It was very large compared to other private room baths we've had, and easily fit both of us in full recline with plenty of room to spare. The continuously circulated hot spring water itself was cooled to a very pleasant 42 degrees C or so. We took around seven or eight baths. The only small negative point of the bath was that it had a slight chlorine note that covered up the usual sulphur, but the onsen had their required certificate that verified the water as genuinely volcanic and gave its mineral breakdown, so it wasn't like they were covering anything up. The included six-course dinner and breakfast were delicious, though not the full, elaborate kaiseki style that some other places do (for a much higher price point). In consideration of the ongoing COVID-19 pandemic, all ordering was done via a smartphone website that opened when we scanned a QR code at our table. The website offered both an English and Japanese interface. English spoken by the front desk was adequate. Overall, an excellent place!
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great hotel, the whole family loved the private open air bath so much. The meals were great too.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Located in a quiet area, we particularly like the large Japanese style rooms and private onsen. The shabu shabu dinner provided was of good quality and substantial but breakfast was a bit disappointing. The property is a little dated, and most amenities like bedding material smelled musty and worn out. The toilet was a let down as it hasn't been properly cleaned as urine stains and smell is clearly evident. Like most traditional ryokans, yukata robes was provided during our stay, however however the outer warmer/jacket had dirty tissues left in the pockets, evidently these haven't been cleaned or washed, which I find rather disgusting and put paid to us wanting to wear them to dinner. Thankfully the private onsen itself seems recently refurbished and appears clean. For the price and location, however, this property is unbeatable value as most ryokans with private onsen would be much pricier around this area. It's a shame that they let their housekeeping down. A little more care and attention would have made a huge difference.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place and is opposite bus stop so it is easy to get around. The dinner was amazing.
Stayed 1 night in Jan 2019

8/10 Good

W.S., Victoria, ca

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing experience. The private onsen in the room was absolutely a must and something worth indulging on, it sent us straight to deep relaxation and rest after a tiring week of backpacking. The multi-course dinner and breakfast included were well worth the extra price; they were well prepared and delicious to put it simply and the service was also amazing. As an added bonus, staying here also allows us to use the public onsens at many other ryokans around the area. The only complain we have is that the reception staff were rather unwelcoming to say the least. We called to ask if we could check out 10 minutes late, and were coldly told that we'd be charged an extra 1000 yen, which we accept and understand as punctuality is one of the things we love about Japan, so we rushed out just in the nick of time and had to wait a little over 10 minutes anyways to be able to check out, which didn't quite make sense to us since it seemed like such a pressing issue when we called. Apart from that, everything else was as we had hoped and some were beyond our expectations.
Stayed 1 night in Dec 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The meals they provided were so good, and the room was spacious and comfortable. The private open-air bath attached to our room was exactly what we were looking for!
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Loved it. My best part of Japan
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice ryokan with pte onsen. Good for those who wanted privacy. Able to experience tradition Japanese breakfast as well as shabu shabu dinner after a soak in onsen. Down side is their toilet smell, though it looks clean. Maybe is due to lack of ventilation.
Stayed 1 night in Nov 2018

10/10 Excellent

Ana, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large rooms and the private bath is amazing. The dinner and breakfast services were also great. Good food and even better staff. Also easily accessible by bus
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Gmi, SG

Liked: Cleanliness, room comfort
Great stay but location is far from the town Breakfast shd have more choice
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The room is perfect for 2, the private bath is very well placed with good privacy. The food was ok but we only had breakfast so it wouldn’t be fair to judge by that alone. Only thing is the wifi was slightly unstable.
Stayed 1 night in Jan 2018

10/10 Excellent

Grace, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with hot spring
My sister and I spend one night with full board option .. dinner was ok but the breakfast next morning was amazingly good, it was so yummy. Bed was very very comfortable, we also love the private hot spring access so we could be nude from our room and jump into the hot spring.. I will say the only thing I did not like is the odor of bathroom, that could use some improvements.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food they provide was amazing. comfortable bed

8/10 Good

Hiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat Property.
A typical Japanese Ryokan. Nice and neat. The meals were great too.

10/10 Excellent

Cho Hoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean and comfortable hotel with hot spring
It should a one of the best places to stay in Hakone

10/10 Excellent

Brianne, Hayward, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private Onsen Minutes Away from view of Mt. Fuji
We loved this hotel! It was a bit on the expensive side, but it was worth it due to our own private onsen!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ryokan
The staff were so friendly and attentive! It was a real delight to stay here. The room was lovely, and I absolutely loved the onsen on the garden. The meals here were divine. Will definitely be back on my next trip to Hakone.

8/10 Good

Ah Lek

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

yang, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Air conditioner was turned on before we are in the room. Nice private hot spring tub. The staffs were really nice even some don't speak too much English.

10/10 Excellent

Xu, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great indoor/outdoor/private hot spring experience
Me and my wife enjoyed our stay here. The inn is located on the mountain, which is about 1hr bus ride from the main train station. It was great to experience a more traditional Japanese culture. Having the private bath was great when we didn't want to share a bath with strangers, but the public bath was a great experience as well. Was nice to have the options available. More traditional Japanese dinner and breakfast was a treat as well.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Nights in Hakone
Stayed here for 2 nights during our recent trip to Japan. This place is a little out of the way and is a fair bit up the mountain, however the rooms are fantastic. We got the traditional Japanese rooms and had a very comfortable stay. The meals they provided were delicious and very generous. My partner and I really enjoyed the private onsen that was available to us.

10/10 Excellent

Jinghong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen at Hakone
The hotel is great for new couples. Recommended to get your own private bath in the room and to check in after visiting the hakone shrine. A 2 night stay is also recommended as 1 night 2 days is too rush for the museums, rope ways, river cruise and gotemba premium outlets.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice inside review, good service and good food
There is a nice inside view and especially snow view with hot spa in my room. They provided different food menu in two days and good taste. However, i smell some smoke and urine in the toilet

10/10 Excellent

Pasinee, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for relax ever
That night was so amazing.

10/10 Excellent

Ka Ki, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Best hotel we stayed on our trip (also the priciest). Stayed at one of the private open-air onsen, greatest thing even. Also tried the shared outdoor onsen when it was not busy so I basically had it to myself. Dinner and breakfast were great. We arrived a bit late (but still before the restaurant close) and we e-mailed the hotel asking them to save the dinner for us. Once the restaurant is closed, SOL. It do take a good ~1hr bus ride to get to the hotel from Odawara but it is within walking distance to Sengokuhara if you want a convenience store and a post office. But why will you want to do that instead of enjoying the onsen.

10/10 Excellent

Miew Sim, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
Fantastic private hot spring & delicious food. I like it so much.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an enjoyable time although one of our rooms got flooded from the storm. Water leaked heavily from the ceiling and my brother-in-law had to pour out buckets of water. The food was exceptional and the overall ryokan experience was a lot of fun.

10/10 Excellent

Renee, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rooms
Would definitely recommended this to travelers who need a break from the urban lifestyle of Japan. This is a hard location to access (took regional train, local train and then a bus) but is well-worth the trek! The rooms are clean and the staff are friendly. For overseas travelers, if you're accustomed to traditional Japanese food then enjoy their morning breakfast however it can be a little different to some. Overall, loved it!

10/10 Excellent

WooSeok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
료칸에서 제공되는 개인탕이 있어 훌륭했습니다만, 겨울이라 이용하기에 좀 추웠습니다. 다른 계절이라면 잘 사용가능할 것 같아요. 저녁과 아침으로 제공되는 식사도 모두 양질로 일본의 음식 느낌이 잘 전달돼어 만족했습니다
Stayed 1 night in Feb 2024

2/10 Terrible

JI SUK

Disliked: Cleanliness, property conditions & facilities
기대만 컷던 여행인건지! 검색해 찾고찾은 료칸이 너무 별로! 온천탕 이라고 들어간곳은 동네 목욕탕 보다 못하고 지져분! 객실 온천도 너무 별루! 음식은 뭘 먹으라는건지 ! 2/3일 똑같은 음식만 먹은 기분! 다신 안가겠음!
Stayed 2 nights in Nov 2023

10/10 Excellent

WAN TUNG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今次旅行很慶幸能入住品之木兩天一夜，旅館簡單而舒適, 環境幽靜, 能放鬆心情好好休息。房間內有風呂可以隨時浸浴, 亦有公共浴場。人員服務周到，我們第一晚過了晚膳時間才到達旅館，獲安排在房內享用晚餐, 一點不馬虎。第二天的晚餐更加豐富，還有酒類飲品放題，追加食物都不貴。從旅館步行一分鐘便到達巴士站，接駁箱根各大景點, 十分方便。
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valuable
Stayed 1 night in Aug 2023

10/10 Excellent

satoru

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

RIE

Stayed 1 night in Aug 2022

8/10 Good

ICHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
露天風呂が良い
大浴場のシャワーが出ませんでした。お食事は暖かい鍋など満足しました。 部屋に露天風呂はこういう時期には良いですね。
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
部屋がおしゃれ！ご飯も豪華！
Stayed 1 night in Aug 2020

10/10 Excellent

Naoko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋付き露天風呂は最高…
コロナの中迷いましたが同県内だし、近場を回るくらいにし、家族で楽しみました。 温泉が本当に良かったです。部屋に露天風呂は最高でした。 忘れ物がなかったことが唯一、残念でした…。
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020