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예약 가능 여부 확인

이슬라 비치 프런트 호텔 여행 후기

4.5 out of 5
이슬라 비치 프런트 호텔
Sac Bajo, Fraccionamiento Lagunamar, Isla Mujeres, QROO

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1007개 이용 후기 중 666개" "
평점 8 - 좋아요. 1007개 이용 후기 중 209개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 69개" "
평점 4 - 별로예요. 1007개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 26개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The people make this resort special. The resort is on the South end of the island convenient to the Dolfin Discovery, Garaffon Park, and Punta Sur. But it is a 15min taxi ride from the ferry and the north end where there is more day and night activity. The hotel didn't have a concierge and were not able to help arrange any activities... so we were left pretty much on our own to figure thing out. Within 1/2 block of the hotel is a rental facility where we rented a scooter for 1 day and a golf cart on two separate days... CAREFUL, the island is full of speed bumps. We were disappointed with the room. Advertised as Ocean View.. it was more like ocean peek. From our room on the 5th floor you had to step out on the balcony to see the ocean. The balcony guarding was solid concrete not allowing any view. While in the hotel we felt at ease. The pool areas and beach were relaxing. My wife took advantage of the on site spa and reported that she had received the BEST massage ever...
2024년 5월에 7박 숙박함

10/10 - 훌륭해요

Ana Elisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함

8/10 - 좋아요

Leah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We returned after 5 years of being away, it has lost some of its charm, parking was packed, first room barely had hot water pressure was moved to another room and it was better. Venders in the lobby which was honestly annoying since we spent all day being haggled by venders off property only to come to the hotel and continue to be bothered. The bellhop and front desk were very inviting when we first arrived, champagne, cold towel and help with our bags was nice. Breakfast was decent but the orange juice wasn’t the same as 5 years ago. It didn’t taste freshly squeezed. lol would recommend to friends and family. Beach is beautiful to look at but wouldn’t swim in it.
2024년 5월에 3박 숙박함
답변 제공: Yeimy Chalé.Concierge 님, 2024년 5월 25일
Dear Leah makes us happy that you have returned to this your home Izla Hotel, we appreciate your kind message and of course we have taken note of all the observations that you have let me know to send them to the appropriate department to review this situation,we regret that this occasion has not been entirely satisfactory.hope to give you the coming again with more and better services.Kind Regards!

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Izla Beach Front Hotel is by far one of the great hotels in that area of the island. The property was well maintained, if anyone plans to reserve a room make sure you add the daily breakfast option, food was delicious! I can't say enough about this hotel and Claudia who serves the pool area, she was AMAZING!!! She knew everyone by name and was very attentive to all the guests at the pool. Claudia, thank you so much for your hospitality and your kindness! I will certainly use this hotel again and can't wait to get back there!!! #hiddengem
2024년 5월에 5박 숙박함
답변 제공: customer service 님, 2024년 5월 23일
Good morning miss lisa we hope and you have arrived well home, thank you very much for your comments we hope and soon you can return to your home izla hotelkind regards

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing! Definitely going back!
2024년 5월에 3박 숙박함
답변 제공: customer service 님, 2024년 5월 23일
Good morning miss Jennifer we hope and you have arrived well home, thank you very much for your comments we hope and soon you can return to your home izla hotelkind regards

10/10 - 훌륭해요

SANTIAGO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay
2024년 5월에 1박 숙박함
답변 제공: customer service 님, 2024년 5월 23일
Good morning Mr Santiago we hope and you have arrived well home, thank you very much for your comments, we hope and soon you can return to your hotel izla home.kind regards

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is beautiful and staff is all great. My only issue there was getting bottled water late at night, there should always be someone at the front dest with bottles of water, whether it cost money or not. We were told to wait until someone brings it up to the room, which can take far longer than you would like when you are thirsty
2024년 5월에 3박 숙박함
답변 제공: customer service 님, 2024년 5월 23일
Good morning Mr Matthew we hope and you have arrived well home, thank you very much for your comments take them into account to improve our services, we hope and soon you can return.kind regards

10/10 - 훌륭해요

Susan 님, Sunset

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay. Very clean and staff very helpful. Will not be my last stay
2024년 5월에 3박 숙박함
답변 제공: customer service 님, 2024년 5월 23일
Good morning Miss Susan we hope and you have arrived well home, thank you very much for your comments, we hope and soon you can return home izla hotel.kind regards

10/10 - 훌륭해요

Judith

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is excellent, except for some employees at the front desk .
2024년 5월에 3박 숙박함
답변 제공: customer service 님, 2024년 5월 23일
Good morning Miss Judith we hope and you have arrived well home, thank you for your comments and we will work more on our service and an apology for the inconvenience you have had with our fellow receptionists kind regards

8/10 - 좋아요

Shelley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet location near some restaurants and grocery store not too far away. Excellent staff and cleanliness. Only downside was that the beach was made with sandbags cut open. We just drove to north beach or did excursions most of the time so not an issue.
2024년 5월에 5박 숙박함
답변 제공: Yeimy Chalé,Concierge. 님, 2024년 5월 14일
Dear Shelley we are glad to know that you have had a beautiful experience at Isla Hotel, we appreciate your preference and look forward to welcoming you again.

10/10 - 훌륭해요

Robin Durwood Sturm

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 4월에 7박 숙박함
답변 제공: Yeimy Chalé, Concierge. 님, 2024년 5월 14일
thank you for your preference, we expect you soon back.Greetings

10/10 - 훌륭해요

HELGA c. 님, miami

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
amé la atención un lugar callado tranquilo . volveria de nuevo
2024년 5월에 3박 숙박함
답변 제공: Yeimy Chalé,Concierge. 님, 2024년 5월 14일
Dear Helga we are glad to know that you have had a beautiful experience at Isla Hotel, we appreciate your preference and look forward to welcoming you again.Warm Regards!

10/10 - 훌륭해요

Evelyn Alejandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2024년 5월에 4박 숙박함
답변 제공: Yeimy Chalé, Concierge. 님, 2024년 5월 15일
Dear Evelyn we are glad to know that you have had a beautiful experience at Isla Hotel, we appreciate your preference and look forward to welcoming you again.Kind Regards!

4/10 - 별로예요

Denise

2024년 3월에 4박 숙박함
답변 제공: Yeimy Chalé,Concierge 님, 2024년 5월 14일
Thank you for your preference, we expect you soon back.Regards!!!

10/10 - 훌륭해요

Chad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
David at Izla Cafe was amazing … along with all the staff at the hotel … very beautiful hotel I would recommend it to anyone
2024년 5월에 5박 숙박함
답변 제공: Yeimy Chalé, Concierge. 님, 2024년 5월 14일
Dear David we are glad to know that you have had a beautiful experience at Isla Hotel, we appreciate your preference and look forward to welcoming you again.Regards!

2/10 - 너무 별로예요

Martin

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Literally got charged for anything. Staff was rude. Staff stated I would be charged to use a beach chair. Also got charged for having my own liquor in the hotel.
2024년 5월에 1박 숙박함
답변 제공: Yeimy Chalé,Concierge 님, 2024년 5월 8일
Dear Martin thank you for your kind message, in Izla Hotel nothing makes us happier than to obtain the total staisfaccion our guests, we regret not having filled your expectations,we send you a warm greeting!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Yeimy Chalé,Conciege 님, 2024년 5월 8일
Dear Mary we appreciate your kind message, in Izla Hotel nothing makes us happier than knowing that our guests have had a beautiful experience

8/10 - 좋아요

Scherhesad

2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Dawn 님, Coal City

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I did not get a room upgrade but I liked my room. Perfect ! Asked ahead of time for a refrigerator and got it.
2024년 4월에 5박 숙박함
답변 제공: Yeimy Chalé, Concierge 님, 2024년 5월 8일
Dear Dawn we appreciate your kind message, in Izla Hotel nothing makes us happier than knowing that our guests have had a beautiful experience

10/10 - 훌륭해요

Juan Pablo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 4월에 7박 숙박함
답변 제공: Yeimy Chale,Concierge 님, 2024년 5월 6일
Dear Juan Pablo , we appreciate that you have chosen Izla Hotel for your holiday.Greetings!

6/10 - 괜찮아요

MIN

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Bathroon floor was not so clean and roo lighting issue in the room.
2024년 5월에 1박 숙박함
답변 제공: Yeimy Chalé.Concierge 님, 2024년 5월 8일
Dear Min, we appreciate your message, each one is very important for us as it contributes to the daily improvement of our services. we send you a warm greeting!

10/10 - 훌륭해요

marc

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bon hôtel
답변 제공: Yeimy Chalé,Concierge 님, 2024년 5월 6일
Appréciable Marc nous vous remercions d’avoir choisi Izla Hotel pour vos vacances, nous espérons vous accueillir bientôt à nouveau.Bonjour !

10/10 - 훌륭해요

thierry 님, Ste-Thérèse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Super hôtel. Excellent service. Staff très gentil. Emplacement génial
2024년 5월에 2박 숙박함
답변 제공: Yeimy Chalé, Concierge 님, 2024년 5월 6일
Dear Tierri it has been a pleasure to have you as our guest makes us happy to know that you have enjoyed the Izla Hotel experience, we hope soon to welcome you again.Kind Regards!

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went for 6 days. Rented a golf cart. Fantastic trip!!!
2024년 4월에 5박 숙박함
답변 제공: Yeimy Chale,Concierge. 님, 2024년 5월 4일
thank you for choosing Izla Hotel, we hope to welcome you back in this your home.Regards!

10/10 - 훌륭해요

Kevin Kelly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at Izla Beach was exceptional, especially Armondo and Yeame. All staff greeted you joyfully any time you pasted or interacted with them. All the facility was clean and organized, towels were always available for the pool area. The food and beverages were really good and if you had any requests for drinks they were happy to accommodate. I can’t say enough good things about the resort. The cost was very reasonable for the stay but all food and beverage prices have gone up significantly all over the island, but that is pretty much like anywhere these days.
2024년 4월에 8박 숙박함
답변 제공: Yeimy Chalé,Concierge 님, 2024년 5월 3일
Dear Kevin in sings us to know that you have enjoyed the experience izla Hotel and you have taken that great image of our service , of course we will share your message with our collaborators , again Thank you and we hope to welcome you again.Kind Regards!

8/10 - 좋아요

Alma 님, Chesterfield

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Beautiful newer hotel. Rooms are clean and beds are super comfortable. Beach and pool areas are beautiful and the water is amazing in that area. The staff at the pool area and restaurant were subpar. The hotel was not at full capacity and the waiter (male) by the pool was slow, not responsive and had a poor attitude. Claudia at the poor bar was amazing.
2024년 4월에 1박 숙박함
답변 제공: Yeimy Chalé, Concierge 님, 2024년 5월 3일
Dear us in sings to know that you have enjoyed the experience izla Hotel and you have taken that great image of our service , of course we will share your message with our collaborators , and we also take turns the note for the corresponding department, Thank you again and we look forward to welcoming you again.

10/10 - 훌륭해요

Nancy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2024년 4월에 5박 숙박함
답변 제공: Yeimy Chale,Concierge 님, 2024년 5월 3일
Thank you for choosing Izla Hotel, your opinion is very important to improve our services. Greetings!!

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very clean the food was excellent how breakfast was limited. The staff was out going, kind and helpful. If you want a pool fantastic! The beach was nice but small. The water was warm and clean however the sand in the water was mucky it felt awful on your feet and up between your toes most people walked in, turned around and went right back out. It felt like mucky lake bottom. There was always a cab waiting outside. It’s a $10.00 cab ride to the other end of the island for shopping and good dinners. This is our second year although the hotel was nice I would not return because of the water other end by the Mia water was much nicer
2024년 4월에 7박 숙박함
답변 제공: Yeimy Chalé,Concierge. 님, 2024년 4월 30일
We appreciate your message and thank you for choosing Izla Hotel, we regret that the nature of the beach has not filled your expectations we will continue to work to offer a better service every day to our guests.Warm Regards!

8/10 - 좋아요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Yeimy Chalé Concierge. 님, 2024년 5월 3일
Thank you for choosing Izla Hotel, your opinion is very important to improve our services. Greetings!!

10/10 - 훌륭해요

Mary 님, Roseville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful and very well-maintained property with amazing staff!! We will definitely be returning. Loved it!!
2024년 4월에 3박 숙박함
답변 제공: Yeimy Chalé Concierge 님, 2024년 5월 3일
Dear Mary in sings to know that you have enjoyed the experience izla Hotel and you have taken that great image of our service , of course we will share your message with our collaborators , , Thank you again and we look forward to welcoming you again.

10/10 - 훌륭해요

Claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved this hotel! First off I have to mention how quiet it was! I'm kind of a difficult sleeper so this matters a lot to me . Also the beds are so comfortable! I slept like a baby. I was on the 5th floor so waking up each morning and going on the large balcony to look out at the beautiful ocean and lovely pool made my day. As well, I could view the amazing sunsets from the balcony. The staff were amazing. We ate breakfast at the hotel and it had a huge selection and was good. I would recommend asking for The breakfast package when you check in. We didn't know about this so it cost us more. But great coffee and individually cooked egg dishes- amazing chilliquilles, fruit and much more. A big shout to the staff: David, Marcos and Dani- all were so helpful friendly and attentive. But really all the staff was great! The only downside about the location is it is far from other restaurants and beaches. (There is a small beach at the hotel) But everything is just a short cab ride away- Enjoy!
2024년 4월에 5박 숙박함
답변 제공: Yeimy Chalé,Concierge 님, 2024년 4월 28일
Dear Claudia we love to know that you have enjoyed the experience izla Hotel and that we have filled your expectations, nothing excites us more than providing total satisfaction to our guests, we will share this message with our collaborators and we hope to welcome you again in this your home Izla Hotel!Warm Regards!

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Izla Beach is in a great location on the island for quiet relaxation, the hotel rooms and public spaces were all clean and well maintained, the staff was so so so kind and thoughtful, and the strip of beach is small and private. It's a bit far away from the downtown area, so definitely get a golf cart for roaming! And my only disappointment was the food at Numa, but the food at the Cafe was excellent every meal I had. I'd definitely recommend staying here!
2024년 4월에 4박 숙박함
답변 제공: Yeimy Chalé.Concierge 님, 2024년 4월 28일
Dear Jessica we love to know that you have enjoyed the experience izla Hotel and that we have filled your expectations, we hope to welcome you again in this your home Izla Hotel! Warm Regards!

10/10 - 훌륭해요

Antsan 님, Gatineau

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Yeimy Chalé ,Concierge 님, 2024년 4월 28일
Thank you for choosing Izla Hotel, we hope to welcome you again very soon!Regards!

10/10 - 훌륭해요

Gabriela

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
xd
2024년 4월에 2박 숙박함
답변 제공: Yeimy Chalé,Concierge 님, 2024년 4월 28일
Gracias por elegir Izla Hotel !!le enviamos un cálido Saludo!!

10/10 - 훌륭해요

Turner

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our experience with the Izla Hotel. The breakfast was over the top. Frest fruit, omlet station, from scratch breakfast options were delicious. All the bread and pastries are made in house and were top notch. I loved the lamb barbacoa for breakfast! Would stay here again. Armando, one of the pool servers was one of the highlights. Our overall experience was well over a 10
2024년 4월에 6박 숙박함
답변 제공: Yeimy Chalé, Concierge 님, 2024년 4월 28일
Dear Turner we love to know that you have enjoyed the experience izla Hotel and that we have filled your expectations, we hope to welcome you again in this your home Izla Hotel!Kind Regards!

8/10 - 좋아요

Paola Delgado

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es precioso y la atención del personal es muy buena. Los restaurantes alreddedor son muy buenos, tambien.
2024년 3월에 2박 숙박함
답변 제공: Yeimy Chalé,Concierge 님, 2024년 4월 28일
Apreciable Paola,Agradecemos tu amable mensaje y nos alegra saber que has disfrutado de la experiencia Izla Hotel, esperamos pronto darte la bienvenida nuevamente.en nombre de todo el personal te envio un cálido saludo!

6/10 - 괜찮아요

Navy

연인과의 여행
별로예요: 직원 및 서비스
Izla beach front hotel isn’t too bad. It is 20 min ride with golf kart or 13 min ride by Taxi from the ferry. I think staff needs to be a little more welcoming and greeting guest to the hotel upon arrival. We paid for Sea View and they put us in room 213. It was surrounded by palm trees. I called the front desk and the follow day they had a room open in 527. That room was much nicer and with the sea view like we paid for. We notice soap and body care products in RM 527 was much better quality then 213. We ate at the restaurant and the calamari was a little hard to chew, like it’s not fresh. Service there wasn’t too bad. Bar area near the pool… After a long day, we decided to go sit by the hotel beach area. Not once did anyone come and check on us or asked if we would like to order any drinks. So customer service in that area really needs improvement. Overall the hotel isn’t bad looking. But Customer Service needs a lot of improvements.
2024년 4월에 3박 숙박함
답변 제공: Yeimy Chalé,Concierge 님, 2024년 4월 28일
Dear Navy we thank you for your kind message , definitely we take note and we will take turns to the corresponding department to open them as an area of opportunity to provide a better service every time, we hope to have the opportunity to welcome you again in this your house izla Hotel.Kind Regards!

10/10 - 훌륭해요

Christopher

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First i am a well traveled person in Mexico. I have taken more than 25 trips to mexico in juat the last 10 years. Now Izla Hotel is hands down the best value on the Isla Murejes. Comfortable Bed, Amazing Staff, Very quite and most of all nice pool and a beautiful private beach.
2024년 4월에 3박 숙박함
답변 제공: Yeimy Chalé.Concierge 님, 2024년 4월 27일
Dear Christopher we love to know that you have had a beautiful experience with Izla Hotel, we appreciate your kind message and look forward to welcoming you again.Warm Regards!

2/10 - 너무 별로예요

Maurizio

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sconsigliato vivamente.
2024년 4월에 2박 숙박함
답변 제공: Yeimy Chaé.Concierge 님, 2024년 4월 28일
Caro Mauricio, ci dispiace non aver soddisfatto le tue aspettative. Saremo felici di accogliervi nuovamente.Vi inviamo un cordiale saluto.

10/10 - 훌륭해요

Dinah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and staff were amazing. Armando at the pool/beach side truly made our trip! Great service and when he heard it was my birthday provided us with a small cake as a surprise! Breakfast buffet was a nice treat in the morning and we ordered a late night snack of dessert which was exceptional! Beach front was clean and swimmable. Thank you for the wonderful stay!!!
2024년 4월에 1박 숙박함
답변 제공: Yeimy Chalé,Concierge 님, 2024년 4월 28일
Dear Dinah we love to know that you have enjoyed the experience izla Hotel and that we have filled your expectations, nothing excites us more than providing total satisfaction to our guests, we hope to welcome you back in this your home Izla Hotel!Warm Regards!

10/10 - 훌륭해요

Frank j 님, Powers lake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
CLASS OF SERVICE WAS GREAT. HOTEL AND POOLS WERE BEAUTIFUL WELL MAINTAINED. BEACH HAD LOUNGE CHAIRS AND COVERED PATIO BEDS. SAND AND WATER NEEDED TO BE RAKED .
2024년 4월에 7박 숙박함
답변 제공: Yeimy Chalé.Concierge 님, 2024년 4월 27일
quqerido Frank we take your kind message and of course we take note of your suggestion each one is very important for us.I send you a warm greeting

8/10 - 좋아요

Roylant

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great option for the asked price, anyways some minor repairs in the room would nake the experience even better.
2024년 1월에 4박 숙박함
답변 제공: Yeimy Chalé.Concierge 님, 2024년 4월 27일
Dear guests, we thank you for your kind emensaje and of course take note of your suggestions to make our beautiful hotel an even better place for all of you.Regards!

10/10 - 훌륭해요

Luiza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I absolutely loved Izla hotel. The property was very nice, the room was spacious and comfortable and the pool was beautiful and very relaxing. The pool bar was so much fun and convenient. Armando made us wonderful drinks and he was so nice and friendly. Everyone at Izla hotel was welcoming and I will definitely return there when I visit Isla Mujeres again.
2024년 4월에 4박 숙박함
답변 제공: Yeimy Chalé .Concierge 님, 2024년 4월 27일
dear Luiza makes us happy to know that you have enjoyed the experience Izla Hotel ,we appreciate your beautiful message of course we will share it with our staff, and we hope soon to welcome you again.Greetings!

10/10 - 훌륭해요

Sahil

2024년 4월에 2박 숙박함
답변 제공: Yeimy Chalé,Concierge 님, 2024년 5월 9일
Dear Sahil we appreciate your kind message, in Izla Hotel nothing makes us happier than to get the total saisfaccion of our guestswe send you a warm greeting!

8/10 - 좋아요

Paul 님, Lackawaxen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay
2024년 2월에 7박 숙박함
답변 제공: Yeimy Chalé.Concierge 님, 2024년 4월 19일
We appreciate your kind message,makes us very happy to know that you have had a beautiful stay.Greetings

10/10 - 훌륭해요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful hotel, we a rooftop adult only pool which we loved, the rooms are huge and spacious stff curtious and friendly
2024년 4월에 2박 숙박함
답변 제공: Yeimy Chalé .Concierge 님, 2024년 4월 19일
. Dear Patricia We appreciate your kind message,makes us very happy to know that you have had a beautiful stay.we hope to welcome you again.Regards!

8/10 - 좋아요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I dodnt like the room, the noise from drilling walls all day long. Breakfast nice but rest of the meals not really This hotel needs some work…
2024년 1월에 4박 숙박함
답변 제공: Yeimy Chalé. Concierge 님, 2024년 4월 19일
Dear Anna we appreciate your kind message,makes us very happy to know that you have had a beautiful stay.of course we take note of your comments to fix and improve every detail we hope to welcome you again and welcome you with more and better services!

8/10 - 좋아요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at this property 3x. It is very quiet and laid back. Staff is friendly and everything is clean. We had 2 minor issues. I had booked a Garden room on the 1st level so my kids could easily go to the pool. We were put in a 2nd level room so I had to go back and this changed. Secondly, our AC was turned off by the cleaning person and we had to get maintenance to get it reset.
2024년 4월에 4박 숙박함
답변 제공: Yeimy Chalé. Concierge 님, 2024년 4월 16일
Dear Jessica, we appreciate your kind message , we are glad that you have had a beautiful stay and we feel that you have had that detail, we hope to welcome you again and offer you our best hospitality!Regards!

10/10 - 훌륭해요

Fernando Jorge

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un hotel muy bonito, totalmente recomendado!
2024년 3월에 4박 숙박함
답변 제공: Customer service 님, 2024년 4월 12일
Estimado Erick, ha sido un honor tenerlo aquí como nuestros huéspedes, agradecemos su amable mensaje que compartiremos con nuestro equipo y esperamos tener la oportunidad de darle la bienvenida de nuevo. Saludos cordiales.

10/10 - 훌륭해요

THERESA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a beautiful hotel, the grounds were beautiful and well maintained! The staff was extremely helpful and friendly! I added breakfast when I booked and was well worth it, with a huge buffet and omelettes to order. We spent most of our time at the hotel because it had everything we needed. Small private beach but clean and a great view. I like to go back and will definitely stay there again.
2024년 3월에 3박 숙박함
답변 제공: Customer service 님, 2024년 4월 12일
Dear Theresa it has been a honor to have you here as our guests, we appreciate your kind message we will share with our team and hope to have the opportunity to welcome you again.Best Rehgards!!