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"We did not have breakfast as we were near a lot of food places. We had to change the room as the mattress was too hard for our liking and the shower was not working well. Cleanliness was acceptable. Staffs were generally ok."

"Great hotel. Rooms are spacious, well appointed, great pool and amazing breakfast. What was lacking was the ability of the front desk staff to provide good restaurant suggestions. There should be a list that the hotel provides with suggestions. I would definitely recommend the Eastern and Oriental Hotel and would stay there again."

"Comfortable stay."

"Toilet tank had a little trouble refilling, but that was easily fixed by adjusting the water control taps behind the toilets. Otherwise - everything perfect."

"Gorgeous hotel and beautiful room for a very good price. Prob the best hotel on our Malaysian travels. Amazing rooftop swimming pool (with crazy see through bottom) and rooftop bar with stunning views. Downside was no breakfast available at hotel but they offered a free morning bus service into town and suggested food places for breakfast. 5 stars and would definitely recommend xx"

"Extremely glad that we chose this hotel on this trip to Penang. Room was very nice clean and with lovely sea view. All the staff especially at the club were extremely nice, warm, helpful and very friendly thus made our stay welcoming. There is one staff in particular that stands out is Mr Samson from the club lounge. Thank you. Breakfast and cocktail food and drinks were very good clean and very well presented. "

"Perfection at every level. Only one suggestion, the room door should be soundproof to complete the pferection."

"Generally clean room though old"

"Facility is 4.5 or 5 star. Management questionable. No real how water for the showers. Could not use pool for two days due to poor water clarity. No signs on this either! "