"Navigating to the hotel parking and lobby as a first-timer was a total maze, especially with two adjacent car parks next to each other (naturally u missed first car park, u will head in 2nd which belongs to Mall).
To avoid any issues, I had to head up to reception just to confirm the right spot, go back down to park, and then haul my luggage and shopping bags back up.
The self-check-in machines sit right in front of the reception desk—a process that easily could have been offered on a smartphone instead. The lifts require a transfer (one set to reception, another to the rooms).
The hotel entrance from the connected mall is so poorly signposted that a security guard had to walk me back in a big loop (I went to eat at this ramen shop within the mall).
Doing all this extra footwork late at night was super exhausting!"
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