โAt first, the room was prepared for someone else, room service drink did not come as ordered, the cafe had terrible wait on the food(both breakfast and lunch), and no apologies from the staff. The individual components are good but the service connection needs major improvements.โ
โThis is an iconic hotel in nyc so I had high expectations. The hotel was nice in general, but it took an hour to change my room (bellman didn't show up for an hour) and front desk hung up on my phone call ( I heard they were very busy due to many check-ins ). I don't expect this kind of service for the five star hotel with exceptionally high rate.โ
โLoved the nostalgic touches everywhere. Bathroom design was terrible but that didnโt take away from employees who were pleasant. Canโt say anyone was not friendly and helpful but I need to call out Terri M as she went above and beyond. Will definitely return because of thatโ
โI truly loved my room! Great price, very clean and the staff was very helpful.. I would definitely stay here again and let others know about it. Hit me up tomorrow I was so comfortable almost felt like I was at home.โ
"Everything was awesome and very satisfactory. Servic,convenience and room service were all great. One thing wistful was way of showerhead which was not easy to use. I think manual to use it properly is needed.
Everything except that was wonderful."
"It was a place where you could taste various breads and friendly staff. It was great because it was close to the subway and not too far from Manhattan."
