니가타 현 레지던스

"깨끗한 객실, 친절한 직원, 최고의 위치"

"깨끗하고 상냥해요"

"친절한 직원분들과 깨끗하고 전망좋은 객실이 너무 좋았습니다."

"친절하고 깨끗함 다만 역까지 송영버스가 없어 불편함"

"주변 음식점이나 상점이 가까워 좋음"

"호텔의 가격을 감안하면 조식 메뉴는 화려하지는 않으나 건강하고 실속있게 준비되어 있음. 오쿠라 호텔의 격조있는 서비스를 느낄 수 있음"

"객실이 너무 추워요, 난방 작동이 잘 되지 않습니다. 나머지 온천시설, 식사 직원응대는 친절하고 좋습니다."

"역에서 매우 가깝고 시설도 깨끗했습니다."

"The Lotte Arai is the best hotel for skiing and onsen. Super soft endless powder snow on the gorgeous mountain hills and the slopes were adventurous and super exciting. The expert++ slopes can be another surplus if you are expert level. The onsen is luxury level. Sitting in the hotel water with snow falling on your head, especially at Lotte's well groomed onsen is unforgettable. The food at the hotel is not luxury level and limited as the location is all on its own with the city being 20-30 mins drive away from the site. One snowy evening when the Japanese, steak house, and Thai restaurant was full we drove out in the heavy snow to a slightly city area and found a local restaurant reccomending their stove rice pot, it became my top 3 best restaurant in Japan. I would reccomend driving out for food there was also a great Yakiniku not far away too."