Find Resorts & Hotels with Spas in Northwest Akron, OH

"Room was ok, water was hot. Beds were comfortable. But stairwell smelled badly and the breakfast wasn't great. "

"Breakfast was stale beagels and cereal The pool was only open from noon till 7 and staff had to be in pool area as well Heat in room didn't work The outside doors didn't secure Mold on tiles in hallway Fitness room was out of order"

"Facility was in dreadful condition."

"Nice "

"Breakfast was great, drink card & appetizers are a plus! I am upset booked the hotel for the pool area, and since there were so many parties taking the pool up back to back. We were only able to get a 45 min time slot for the entire night at 8pm! Other than that everything else was great as usual. "

"Things in room were broken. Lights didn’t work and it was unclean. There was toilet paper in the toilet and it looked like someone had used it prior to me being there. 0/10 will not stay again "

"I am writing to bring to your attention an unfortunate experience during our recent stay at the Crowne Plaza Cleveland Airport by IHG on April 3rd. Upon arrival, I was met by a front desk agent (white male, older with glasses) who displayed unprofessional behavior, including using inappropriate language immediately after a phone call and maintaining a dismissive attitude toward me. When I inquired if there was an issue, he did adjust his demeanor; however, the initial interaction was concerning. We had reserved two rooms on the second floor, traveling with three senior citizens and two children. Shortly after check-in, we were informed that the elevator was out of service. This presented a significant inconvenience for our group and impacted our overall experience. Additionally, I noticed that the condition of our rooms did not appear to meet Marriott standards. I have photographs that I would be happy to share for your review. There was no receipt sent upon checkout, even after requesting an email. I wanted to bring this to your attention, not only to address the immediate issues but also to ensure that future guests do not encounter similar challenges. While I understand that operational issues can occur, the combination of unprofessional staff behavior and facility limitations made our stay difficult."

"Yes"

"Everything was good with the stay did not talk to staff. Much checking was easy. The only thing getting really it worked too well was I felt the breakfast it was okay and there was never enough to go around for everybody, because other people where stingy with how much food they took.."