Petworth, England hotel rooms at the Premier Inn

"We stayed for 30 mins and checked out the room was dirty cold and depressing "

"The hotel was very close to the airport, just a few minutes on the bus and check out was quick and friendly. Rooms were very clean. However, the fire alarm went off at 3.30am, and the staff on the check out desk didn’t seem particularly concerned or bothered about this when I told him it had woken us up and ruined our sleep. A bit of a disappointing end to our stay. "

"It was our first time staying here and was looking forward to all it has to offer. On arrival booking in was via self check in and was pleasantly greeted by a member of staff at the self check in desk, check in completed and we took the lift to our room. Upon opening the door to our room we were unfortunately met with a damp musky smell..! We also noted the window open and thought just maybe the smell had come in from outside, so we shut the window and wedged the door open to try and clear the smell.. After about an hour we shut the door and after not long the smell was back unfortunately. We scanned the QR code used to send a complaint expecting someone to reply shortly but heard nothing. We were due to go out for the evening so got ready and went out, we did expect someone to reply or call us during the evening but we heard nothing. As we were only staying for the one night we didn't bother to waste our time chasing it up as we had more important things to do, so the next day we had our breakfast and left. It's now one week later and nobody has been in touch.. So has been disappointing."

"Easy check in. Helpful staff. Clean and quiet. Easy transfer by both Metrobus and hotel shuttle."

"Great stay - warm welcome and a cracking breakfast. Room was comfortable with everything you need for an over night stay. Location is also perfect especially if youre travelling by train"

"Just gross and dirty. Changed from my first room because it smelled so strongly of wet dog. Second room was so dirty but it didn’t smell."

"Absolutely beautiful hotel, I came for my birthday and the staff were so welcoming and thoughtful. The spa is amazing and the rooms are gorgeous, can not rate this stay highly enough! "

"Room was very clean and the bed was the comfiest I have ever slept in!! The spa was very small"

"The building and estate make a strong first impression. The grounds look impressive and well maintained. The setting also suits weddings, conferences, and private events. With the right investment in staff training and stronger service standards, the property holds strong potential as a venue for larger functions. During the first evening of my three night stay, I ordered fish and chips at the bar. The fish arrived raw in the middle. I informed the staff and they prepared another portion. The replacement meal arrived properly cooked, yet the service style differed. The first plate arrived with knife and fork only, with no napkin. The second arrived with utensils wrapped in a linen napkin and staff offered extra condiments. This difference in presentation created an inconsistent service experience. The room was clean and met a standard layout. It included a desk, television, and ironing facilities. The steam iron showed wear and the water canister cover was missing. This raised concerns about routine checks of in room equipment and overall maintenance. The bathroom was functional but basic. A shaving or swing arm mirror would improve usability. Breakfast included a typical English breakfast along with granola, cereals, and bread options. The selection remained the same each morning. For a three night stay, a small rotation or variation would improve the experience."