PROS:
* Incredible facilities. Well maintained, clean, and visually spectacular to the Maya theme.
* No reason to leave the resort: Great diversity of restaurants, planned activities, and things to do between the theatre, play areas for kids pool, spa, sports bars, and beach.
* Very well integrated with nature and fantastic commitment to sustainability. You can see lots of peacocks and coati's walking around. No plastic bottles, and good conservation practices.
* Genuinely helpful staff who try to make sure your experience meets your expectations with all the powers available to them. Special mention to Sara, Maria, and Yomira who worked with me to resolve all challenges. They were really great!
*Rooms are spacious, clean and have lots of amenities including free mini-bar (restocked once per day), hot/cold water, ironing board, and air conditioning. Laundry Service and room service available for small fees.
CONS:
* The Iberostar App is a key tool used for navigation and loading your hotel credits. For the duration of my stay, it didn't work as it was supposed to. Concierge needed to give me manual coupons to compensate for the app not loading the discount codes.
* Questionable scheduling for Expedia exclusive benefits. The complementary bottle of wine that came with this package was delivered on the evening of day 4 of our 5-day trip, despite me asking for it since checking-in. Make sure to request it be available upon arrival when checking in to avoid this issue.
