3 개의 야외 수영장

블루베이 그랜드 에스메랄다 올 인클루시브 여행 후기

4 out of 5
블루베이 그랜드 에스메랄다 올 인클루시브
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO

이용 후기

6.6
평점 10 - 훌륭해요. 1020개 이용 후기 중 257개" "
평점 8 - 좋아요. 1020개 이용 후기 중 229개" "
평점 6 - 괜찮아요. 1020개 이용 후기 중 212개" "
평점 4 - 별로예요. 1020개 이용 후기 중 153개" "
평점 2 - 너무 별로예요. 1020개 이용 후기 중 169개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

Dorian

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 10박 숙박함

10/10 - 훌륭해요

Samuel Amuah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very awesome resort. It's worth it all.
2024년 5월에 7박 숙박함

10/10 - 훌륭해요

Leslie

좋아요: 편의 시설/서비스
Amazing experience and def use again as always use Expedia
2024년 4월에 11박 숙박함

8/10 - 좋아요

Zahra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We spent a really good time there!!! super nice stuff!!
2024년 4월에 15박 숙박함

8/10 - 좋아요

Plinio Anibal

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Solo consideren que el hotel en el área de buffet el aire no estaba funcionando, tuvimos un incidente con la limpieza ya que nos abrieron maleta, se reporto más no se nos resolvió el tema, en gral el está bien,
2024년 5월에 3박 숙박함

4/10 - 별로예요

RENANE

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The food is horrible. There is not enough selection
2024년 4월에 7박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 8일
We apologize for the dissatisfaction you experienced with the food selection during your stay at Blubay Grand Esmeralda. Providing a diverse and enjoyable culinary experience is important to us, and we regret that we fell short of your expectations in this aspect. Your feedback is valuable, and we will work diligently to enhance our food offerings to better meet the tastes and preferences of our guests in the future.Thank you for bringing this matter to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Bluebay Family

10/10 - 훌륭해요

Carlo

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Me l pase genial las 3 noches todo excelnte en el servicio personas muy amables y cordiales la comida muy buena la bebida excelnte la habitación excelnte solo tiene ciertos detalles estéticos la propiedad les daría un 9 de calificación felicidades
2024년 5월에 3박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 8일
¡Nos alegra mucho escuchar que tuvo una experiencia fantástica durante su estancia de tres noches en nuestro hotel! Agradecemos sinceramente sus amables palabras sobre nuestro servicio, nuestro personal, la comida y las bebidas. También apreciamos sus comentarios sobre los detalles estéticos de la habitación, los cuales tomaremos en cuenta para seguir mejorando.Su satisfacción es nuestra prioridad, y nos complace saber que cumplimos con sus expectativas en la mayoría de los aspectos. ¡Esperamos darle la bienvenida nuevamente en Blubay Grand Esmeralda en el futuro!Familia Bluebay

10/10 - 훌륭해요

Jose Luis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 8일
Agradecemos sinceramente su retroalimentación y nos complace enormemente saber que encontró nuestro hotel merecedor de una calificación de 5 estrellas. Sus comentarios positivos, significan mucho para nosotros.Familia Bluebay

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I overall love the beauty of the resort, food and the parties!
2024년 5월에 6박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 8일
We're thrilled to hear that you enjoyed the beauty of our resort, as well as the food and the parties! Your positive feedback means a lot to us, and we're delighted that you had a great experience overall at Blubay Grand Esmeralda. We strive to provide memorable and enjoyable stays for all our guests, and we're glad we could deliver on that promise for you. Thank you for choosing our resort, and we look forward to welcoming you back again soon!Bluebay Family

4/10 - 별로예요

Emilija

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The resort itself was big and nice. The nature is beautiful. Housekeeping was great, the waiters at the restaurant by the pool were very nice and hospitable. The servers at the main restaurant were not that attentive i’d say. A big negative was that they don’t have enough pool or beach chairs to accommodate the whole resort. We met some people that would get up at 5am to ‘reserve’ a pool chair. At one point we got up at 6:30am to go and snag some chairs however there was none available, as people leave their towels on it and thats how they ‘reserve’ the chairs. The workers on the beach work hard to keep it clean, but our beach was the only one that had SO much sargrasso, you could not swim. And while we understand that they can’t control the amount of sargrasso that comes in they could invest in some better way of getting rid of it. There is definitely not enough shade i’ll say. There were always chairs available at the private section of the beach club, but thats for their VIP club only and they charge $60 for a day pass for there. We wanted to rent a car however the rental car people were never there and they kept giving us the run around when we would ask the front desk staff. Nobody knew anything or how to book it from the hotel which was really frustrating. Our flight also got in later, so by the time we made it to the resort it was 8pm and the staff that checked us in didn’t give us a tour of the resort or give us any info, we had to figure it out ourselves.
2024년 4월에 7박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 8일
We appreciate your detailed feedback regarding your recent stay at Blubay Grand Esmeralda. It's wonderful to hear that you enjoyed the size and beauty of our resort, as well as the efforts of our housekeeping team and poolside restaurant staff.However, we are truly sorry to hear about the challenges you faced with the availability of pool and beach chairs. We understand the frustration this may have caused and will certainly take steps to address this issue to ensure a more pleasant experience for our guests in the future.Regarding the seaweed (sargassum) issue, we apologize for any inconvenience it caused during your stay. While we strive to keep our beaches clean, the influx of seaweed can sometimes be beyond our control. Rest assured, we will explore additional methods to manage this situation more effectively.We also regret the inconvenience you encountered with the rental car service and the lack of information provided upon your late arrival. Your feedback regarding these matters is invaluable, and we will work on improving our communication and guest services to prevent similar issues from occurring in the future.Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Bluebay Family

2/10 - 너무 별로예요

Alejandro

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Falta de mantenimiento, las instalaciones muy deterioradas, poca.opcion en el.buffet, falta incluso de .platos y cubiertos. Nada recomendable
2024년 5월에 1박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 8일
Estimado Sr. Alejandro,Lamentamos mucho escuchar que su experiencia no fue satisfactoria. En Blubay Grand Esmeralda nos esforzamos por mantener nuestras instalaciones en óptimas condiciones y ofrecer una amplia variedad en nuestro buffet. Tomaremos sus comentarios en consideración para mejorar nuestros servicios en el futuro. Agradecemos sus comentarios y lamentamos no haber cumplido con sus expectativas en esta ocasión. ¡Familia Bluebay!

10/10 - 훌륭해요

ESTHER MURILLO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen hotel Buena atencion En general buena elección
2024년 5월에 3박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 8일
¡Nos alegra mucho saber que tu estancia en Blubay Grand Esmeralda fue satisfactoria! Agradecemos tus amables palabras sobre nuestro hotel y nuestro servicio. Esperamos poder recibirte nuevamente en el futuro. ¡Familia Bluebay!

10/10 - 훌륭해요

MARCOS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien las instalaciones, se nota el cuidado que tienen para mantenerlo en buenas condiciones, el servicio del personal es muy bueno, espero que sigan manteniendo esto por mucho tiempo ya que es esencial, tuvimos un detalle con una mochila y el personal de Bell boys lo resolvió de inmediato. Sin duda lo recomiendo a mis clientes y familiares
2024년 4월에 1박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 8일
¡Estamos encantados de saber que disfrutó de nuestras instalaciones y que el servicio de nuestro personal cumplió con sus expectativas! En Blubay Grand Esmeralda nos esforzamos por mantener un alto estándar de calidad en todas nuestras áreas y nos alegra saber que lo notó. Agradecemos su recomendación y esperamos verlo de nuevo pronto.¡Familia Bluebay!

6/10 - 괜찮아요

Vanessa

별로예요: 청결 상태
La propiedad está antigua le hace falta remodelación. Las sábanas estaban sucias y rotas, en el área de playa hacen falta camastros hay muy pocos para tanta gente. Las distancias son muy largas era necesario transportarse en buggies los cuales duraban bastante en pasar.la limpieza era muy deficiente, no lavaban bien los baños.
2024년 5월에 4박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 6일
Estimada Srta. Vanessa,Lamentamos mucho escuchar sobre tu experiencia y te pedimos disculpas por cualquier inconveniente que hayas experimentado durante tu estancia con nosotros. La satisfacción de nuestros huéspedes es de suma importancia para nosotros y tomamos tus comentarios muy en serio.En relación a la necesidad de remodelación, queremos asegurarte que estamos constantemente evaluando y planificando mejoras en nuestras instalaciones para garantizar una experiencia más cómoda y agradable para todos nuestros huéspedes.Respecto a las sábanas sucias y rotas, así como la falta de camastros en la playa, entendemos la importancia de mantener altos estándares de limpieza y comodidad para nuestros huéspedes. Tomaremos medidas inmediatas para abordar estos problemas y mejorar la disponibilidad de camastros en la playa.Lamentamos también los inconvenientes relacionados con la distancia dentro de la propiedad y la espera para el transporte en buggies. Estamos constantemente evaluando formas de optimizar nuestros servicios de transporte interno para reducir los tiempos de espera y mejorar la accesibilidad para nuestros huéspedes.En cuanto a la limpieza deficiente, nos tomamos muy en serio la limpieza y desinfección de nuestras instalaciones, especialmente los baños. Tomaremos medidas inmediatas para abordar este problema y garantizar que se cumplan los más altos estándares de limpieza en todas las áreas de la propiedad.Agradecemos sinceramente tus comentarios, ya que nos ayudan a identificar áreas de mejora y a seguir brindando un servicio excepcional a nuestros huéspedes. Esperamos tener la oportunidad de recibirte nuevamente en el futuro y demostrarte los cambios positivos que hemos implementado.Familia Bluebay

2/10 - 너무 별로예요

Omer

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
dont recommend at all
2024년 4월에 6박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 5일
Dear Omer,We are sorry to hear that you didn't have a positive experience. Your feedback is important to us, and we'd like to understand more about what went wrong so we can improve. Please feel free to share any specific issues or concerns you encountered during your stay. We value your input and strive to make every guest's experience enjoyable.Best regards,Bluebay Family

6/10 - 괜찮아요

Elisabeth

단체 여행
별로예요: 숙박 시설 상태 및 시설
basically, this is not a 5 stars as they say on their website. The food is horrible. The beach (bay) is not usable, but you can walk 5 minutes and have access to a beautiful beach. But no chairs. Speaking of chair …. You need to wake up at 6AM to be sure to have a chair ! There’s not enough for the number of people. There’s music by the pool from 11 to 5 pm NON STOP. big pop music for a club. basically, don’t think you got a good deal for a 5 stars. This is a 3 stars. You get what you pay for.
2024년 4월에 7박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 3일
Dear Elisabeth,We're truly sorry to hear about your disappointing experience. It's disheartening to learn that we did not meet your expectations during your stay. Your feedback regareding the food quality, beach access, and availability of chairs is duly noted, and we apologize for any inconvenience caused. We strive to provide a five-star experience for all our guests, and we regret that we fell short in your case. We will take your comments into serious consideration as we continuously work to improve our services. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back in the future to provide you with a more positive experience. Sincerely, Bluebay Family

10/10 - 훌륭해요

Aldrich Zetina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonito el hotel y el servicio, lo único que no me gustó es que nos llevaron a la plática para la venta de la membresía donde al parecer si no compras se molestan, nos dijeron que iba a durar 90 minutos y duró el doble.
2024년 4월에 3박 숙박함
답변 제공: Bluebay Grand Esmeralda Team 님, 2024년 5월 5일
Lamentamos escuchar sobre su experiencia negativa con la presentación de la membresía. Entendemos que puede ser frustrante cuando las actividades adicionales durante las vacaciones no cumplen con las expectativas. Apreciamos su retroalimentación y la tendremos en cuenta para mejorar nuestros servicios en el futuro. Esperamos que a pesar de este inconveniente, haya disfrutado de su estancia en nuestro hotel.Quedamos a su disposición para cualquier otra pregunta o comentario.Atentamente,Familia Bluebay

8/10 - 좋아요

Cornell

연인과의 여행
좋아요: 직원 및 서비스
I thought that the Blue Bay Grand Esmeralda was an excellent hotel for the price the beach wasn't great but that wasn't so bad because the lagoon was close by in the beach next door was good I would definitely recommend it
2024년 4월에 8박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 3일
Thank you for your review! We're delighted to hear that you found Blue Bay Grand Esmeralda to be an excellent hotel for the price. We're glad you were able to enjoy the nearby lagoon and beach despite any limitations. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. We hope to welcome you back soon for another enjoyable stay! Warm regards, Bluebay Family

10/10 - 훌륭해요

Samira

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful views and beaches! Staff are wonderful and very helpful
2024년 4월에 3박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 3일
We're thrilled to hear that you enjoyed the beautiful views and beaches at our resort! It's wonderful to know that our staff provided you with excellent service and assistance during your stay. Thank you for sharing your positive experience, and we hope to welcome you back for another memorable visit soon. Warm regards, Bluebay Family

8/10 - 좋아요

Melisa P.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel fue bueno, la comida está más o menos, la pena es que para poder comer en los restaurantes tienes que hacer reservación y no tienen cupo, los restaurantes ninguno que yo sepa tiene aire acondicionado y hace bastante calorcito, pero fuera de eso todo bien.
2024년 5월에 1박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 3일
Lamentamos escuchar que su experiencia no fue completamente satisfactoria. Apreciamos sus comentarios sobre la comida y la disponibilidad de los restaurantes. Tomaremos en cuenta sus observaciones para mejorar nuestros servicios en el futuro. Esperamos que haya disfrutado de otros aspectos de su estancia y que nos dé otra oportunidad en el futuro para brindarle una experiencia aún mejor. Atentamente, Familia Bluebay

2/10 - 너무 별로예요

Charlton

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was unpleasant. My room smelled like sewage, the sliding glass door didn’t lock as I was on the 1st floor. There were fruit flies in the room. The fridge didn’t work, and there was no iron in the room. I asked the front desk 3 times to be moved, but nothing happened. Also, the food wasn’t good. I will not be returning to the resort.
2024년 4월에 5박 숙박함
답변 제공: Bluebay Grand Esmeralda Team 님, 2024년 5월 3일
Dear Mr. Charlton,We're truly sorry to hear about your unpleasant experience during your stay at our resort. Your feedback is invaluable to us, and we take it very seriously. We apologize for the issues you encountered with your room, including the odor, security, and amenities. This is not the level of service we strive to provide to our guests, and we understand your frustration.Please rest assured that we are investigating the matter and taking steps to address the issues you've raised to prevent similar occurrences in the future. We sincerely apologize for any inconvenience this may have caused during your stay.We value your feedback and would appreciate the opportunity to make it right. If you would be willing to give us another chance, please don't hesitate to contact us directly so we can ensure your next stay meets your expectations.Warm regards,Bluebay Family

4/10 - 별로예요

Claudia 님, Calgary

가족 여행
별로예요: 편의 시설/서비스
The food was great and the gardens and area around the pool were really nice. However, we couldn't enjoy the beach since the sea was full of seaweed and they didn't remove the seaweed piling up on top of the sand. There was a dead fish smell when getting close to the beach due to the seaweed. The furniture, mirrors and bedsheets in the rooms were old. It could benefit from some updates/renovation. An activity sales person named Eric was very rude. Check in was a very slow process.
2024년 4월에 4박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 6일
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food and appreciated the beauty of our gardens and pool area. We apologize for the inconvenience caused by the seaweed on the beach; we understand how this can affect the overall enjoyment of your stay. Our team is actively working on solutions to address this issue more effectively.Regarding the condition of the rooms, we appreciate your insights. Renovations and updates are an ongoing part of our improvement process, and we'll certainly take your comments into consideration as we plan for the future.We're sorry to learn about your experience with our activity sales person, Eric. Providing exceptional service is our priority, and we will address this matter internally to ensure our guests are treated with the utmost respect and professionalism.Moreover, we apologize for any delays during the check-in process. We're continually looking for ways to enhance our efficiency to provide a smoother experience for our guests.Thank you again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future for an even better experience.Bluebay Family

2/10 - 너무 별로예요

Ignat

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst resort ever
2024년 4월에 6박 숙박함
답변 제공: Bluebay Grand Esmeralda Team 님, 2024년 5월 3일
Dear Mr. Ignat,We're sorry to hear that your experience at our resort didn't meet your expectations. Your feedback is important to us, and we will take your comments into consideration as we strive to improve our services and facilities. If there are specific areas where you feel we could have done better, please let us know so we can address them accordingly. We hope you'll consider giving us another chance in the future to provide you with a more positive experience.Bluebay Family

8/10 - 좋아요

Aslam

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Buenas opción calidad precio, lo recomiendo.
2024년 4월에 3박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 2일
Estimado Aslam,¡Gracias por tu recomendación! Nos alegra saber que disfrutaste de tu estancia con nosotros y que consideras que ofrecemos una buena relación calidad-precio. Esperamos tener la oportunidad de recibirte nuevamente en el futuro. ¡Hasta la próxima!

6/10 - 괜찮아요

Kenneth D

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff food and service were good. The entire resort did not have air conditioning. The room was often hot without working A/C. Also the elevator didnt work.
2024년 4월에 4박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 2일
Dear Kenneth D,Thank you for your feedback and for acknowledging the good food and service provided by our staff. We apologize for any inconvenience you experienced with the lack of air conditioning in the resort and the issue with the elevator. Your comments are important to us, and we will address these concerns to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back for a better experience.Warm regards,

8/10 - 좋아요

Tonja

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For a last minute reservation, this property was great. It was clean and friendly, but busy. If you are there during a busy season, you must wake up early to stake your claim for a sun chair. It gets really crowded at both pools. Also, if you want room service, you should order it early. It gets pretty busy and I never got a response. Thats not a no-no...just it is what is was. Great time!
2024년 4월에 4박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 2일
Dear Tonja,Thank you for choosing our property for your reservation and for taking the time to share your feedback. We're glad to hear that you found the hotel clean and the staff friendly. We appreciate your understanding regarding the busyness of the property during peak seasons. Your comments regarding the availability of sun chairs and room service are noted, and we will strive to improve in these areas. We hope to welcome you back for another great experience in the future!Best regards,

6/10 - 괜찮아요

Belen

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Monomando ducha roto, servicio general de staff muy bueno excepto la recepción
2024년 4월에 1박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 2일
Estimada Belen,Lamentamos mucho escuchar sobre la situación con el monomando de la ducha y que el servicio en recepción no haya cumplido con sus expectativas. Agradecemos sus comentarios sobre el excelente servicio de nuestro personal en general. Nos gustaría saber más detalles sobre su experiencia en recepción para poder abordar y mejorar ese aspecto específico de nuestro servicio. Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia más satisfactoria en el futuro.¡Gracias por su retroalimentación!

6/10 - 괜찮아요

Eric

별로예요: 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Familia Bluebay 님, 2024년 5월 2일
Estimado Eric,¡Gracias por tu calificación! Si en el futuro tienes algún comentario o sugerencia sobre cómo podemos mejorar, ¡no dudes en hacérnoslo saber! Esperamos verte nuevamente en tu próxima visita.

8/10 - 좋아요

Jose Roberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen hotel con amenidades tranquilas y birn organizadas la playa no estaba activa
2024년 4월에 3박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 30일
Gracias por compartir tus comentarios sobre tu estancia en nuestro hotel. Nos alegra saber que disfrutaste de nuestras amenidades tranquilas y bien organizadas. Lamentamos que la playa no estuviera tan activa como esperabas. Tomaremos en cuenta tus observaciones para mejorar la experiencia de nuestros huéspedes en el futuro. ¡Esperamos recibirte de nuevo y que puedas disfrutar de una experiencia aún más satisfactoria en tu próxima visita!

2/10 - 너무 별로예요

Chelson Ariel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would not recommend or stay at this property again.
2024년 4월에 3박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 2일
Dear Chelson Ariel,I'm sorry to hear that your experience with us did not meet your expectations. We take every comment very seriously and use it to continuously improve our services. We would greatly appreciate it if you could provide us with more details about your stay so that we can address your specific concerns. We hope to have the opportunity to welcome you again in the future and provide you with an exceptional experience.Thank you for your feedback!

6/10 - 괜찮아요

Andrea

단체 여행
좋아요: 청결 상태
It was a bit difficult to communicate as the staff didnt know a lot of English. Our room phone didn't work and we had to complain about it multiple times to get it looked at and then the employee who came to look at didn't even fix it. They deliver a form to thank you for coming on your last night and call one of 2 extensions to get picked up for check-out, except when you can't call because your phone still doesnt work. We had stopped at the desk in the morning to schedule a pick-up for our luggage (then they told us to call...again) and then they didn't show up and we had to attempt to find one of the cleaning staff to radio for a bellboy (twice) and almost missed our airport transportation. The pool was fabulous! Highly recommend bringing apool float. The food was good, especially the fresh guac and there were plenty of drinks.
2024년 4월에 4박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 30일
We apologize for the difficulties you encountered during your stay. It's disappointing to hear about the language barrier and the issues with the room phone not being fixed despite your complaints. We will address these communication and maintenance issues with our staff to ensure better service in the future.Regarding the checkout process and transportation, we regret any inconvenience caused by the phone not working and the miscommunication. Your feedback will be used to improve our procedures and ensure a smoother experience for our guests in the future.We're glad to hear that you enjoyed the pool and the food, especially the fresh guacamole, and that there were plenty of drinks available. Thank you for your recommendation regarding bringing a pool float.We appreciate your feedback and hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 - 훌륭해요

Kevin Albert

연인과의 여행
Loved the people working in the many areas. Everyone friendly and accommodating. Loved the energy of the Pool Entertainment Team. Only thing we didn’t like was with a lack of Pool Chairs we had to get up extremely early. With the size of the Pool it was not a lack of space. Just lack of chairs.
2024년 4월에 5박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 29일
We're delighted to hear that you enjoyed the friendly and accommodating service from our staff, as well as the energetic Pool Entertainment Team at Bluebay Grand Esmeralda. However, we apologize for the inconvenience caused by the lack of pool chairs. Your feedback is valuable, and we'll address this issue with our management team to ensure that there are enough chairs available for all our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for another enjoyable stay.Warm regards,Bluebay Family

10/10 - 훌륭해요

sergio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 1일
¡Gracias por otorgarnos una puntuación perfecta! Nos alegra mucho saber que tu experiencia fue excelente. Esperamos poder recibirte de nuevo en el futuro y seguir superando tus expectativas. ¡Gracias por tu confianza y apoyo!

10/10 - 훌륭해요

Esther Genevieve

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was wonderful. The staff and facilities were impeccable. We had a great time and would definitely visit again. We have noting negative to say but would add that there should be a hotel shuttle to the resort from the airport. The taxi was very expensive and unexpected.
2024년 4월에 3박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 3일
We're thrilled to hear that you had a wonderful stay with us and that you found our staff and facilities impeccable. It's always rewarding to receive such positive feedback from our guests. Thank you for your suggestion regarding the hotel shuttle service from the airport. We understand that transportation costs can add up, and we will definitely take your feedback into consideration for future improvements. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing to stay with us! Warm regards, Bluebay Family

4/10 - 별로예요

Antonio

별로예요: 청결 상태, 숙박 시설 상태 및 시설
A/C not that cold, no swim up bar, throw up and dirty female pads at edge of pool. Courteous personnel except for this lady at gift shop.
2024년 4월에 4박 숙박함
답변 제공: Bluebay Grand Esmeralda Team 님, 2024년 4월 29일
We're deeply sorry to hear about the issues you encountered during your stay at Bluebay Grand Esmeralda. Your feedback is concerning, and we take it very seriously. We will address the A/C and cleanliness issues with our maintenance and housekeeping teams to ensure they are promptly resolved. Additionally, we'll investigate the behavior of the staff member at the gift shop to prevent such incidents from happening in the future. Please accept our sincerest apologies for any inconvenience caused. We appreciate your feedback as it helps us improve our services for all our guests. If there's anything else we can do to make things right, please don't hesitate to let us know.Warm regards,Bluebay Family

10/10 - 훌륭해요

Georges

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing resort
2024년 4월에 5박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 29일
We're thrilled to hear that you had such a fantastic experience at Bluebay Grand Esmeralda, rating it as a 5 out of 5 resort! Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Bluebay Family

8/10 - 좋아요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We had to switch rooms. The second room was fantastic.. The staff was great. Food not to impressed. There was not a clear itinerary that was on site. You had to hunt to find things to do. They should have something in the rooms that tells you everything about the resort. Overall it was ok. Will not go back but it was ok. The timeshare presentation actually was good. They didn’t try to sell me. They presented all the information and let me make an educated decision.
2024년 4월에 8박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 30일
We're sorry to hear that your experience at our resort was mixed. We're glad that the staff was great and that you enjoyed the second room, but we apologize for any inconvenience caused by the need to switch rooms. We appreciate your feedback regarding the food, and we'll use it to improve in that area.Regarding the lack of a clear itinerary and information about the resort in the rooms, we apologize for any inconvenience. We'll take your suggestion into consideration and work on providing better guidance and information for our guests in the future.We're pleased to hear that you had a positive experience with the timeshare presentation and that you felt informed without pressure to buy.While we're disappointed that you don't plan to return, we appreciate your honesty and hope that you'll consider giving us another chance in the future. If there's anything else we can do to address your concerns, please don't hesitate to let us know.

10/10 - 훌륭해요

Hellio 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 1일
¡Gracias por otorgarnos una calificación perfecta de 5 estrellas! Nos complace saber que tu experiencia en nuestro hotel fue excelente. Esperamos poder recibirte de nuevo en el futuro y seguir ofreciéndote un servicio de calidad que merezca cada una de esas estrellas. ¡Gracias por tu apoyo y confianza!

6/10 - 괜찮아요

Kristi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel does not have enough chair or lounge chairs next to the pool or on the beach. To get shade, we had to spend hours in the pool swimming under the pool bridges. There was next to no air conditioning in the restaurants and entertainment area. This made it uncomfortable to eat in the buffet
2024년 4월에 5박 숙박함
답변 제공: Bluebay Grand Esmeralda Team 님, 2024년 4월 28일
Here's a suggested response to address these concerns:Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced regarding the availability of chairs and the air conditioning in our dining and entertainment areas. We strive to ensure all our guests have a comfortable and enjoyable experience, and your comments are crucial for us to improve these aspects. We are taking your observations into serious consideration as we continually work to enhance our facilities and services. We hope to have the opportunity to welcome you back and provide a more pleasant experience.Bluebay Family

6/10 - 괜찮아요

Adrian

좋아요: 청결 상태, 직원 및 서비스
It's a decent resort. Good food, gym, landscape, pool area, a lot of activities at the pool. My room was connected to the room next to me and i could hear everything coming from that room. The beach was nice but ocean was full of sea weed. I had to walk for about 5-10min to the beach next to our resort with way nicer ocean. Not a big deal but inconvenient. Also the transportation from the airport to the resort and back costs $160.
2024년 4월에 10박 숙박함
답변 제공: Bluebay Grand Esmeralda Team 님, 2024년 4월 28일
Thank you for taking the time to share your experience at Bluebay Grand Esmeralda. We are delighted to hear that you enjoyed our food, gym, and pool activities. We apologize for any inconvenience caused by the noise and the seaweed at the beach. We continuously strive to improve our guest experience, and your feedback is invaluable in this process. Regarding transportation, we aim to provide convenient options while ensuring safety and comfort. Thank you again for your feedback, and we hope to welcome you back in the future.Bluebay Family

10/10 - 훌륭해요

aaron lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ll be back
2024년 2월에 8박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 26일
Dear Aaron Thank you so much for taking the time to leave us a positive rating. We're delighted to hear that your stay at our hotel met your expectations.If, at any point, you'd like to share more details about your experience or if there's anything specific you'd like to highlight, we're always open to receiving additional feedback to help us continuously improve and maintain the quality of our services.We look forward to welcoming you again in the future, and wish you a wonderful day.Best regards,

10/10 - 훌륭해요

jeanette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Transportation to get around the resort , food options. I didn’t like waiting/calling for 4 days requesting for a simple hair dryer and the staff working in the souvenir shop are rude and incompetent.
2024년 4월에 6박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 26일
Dear Jeanette,Thank you for sharing your feedback with us. We appreciate your comments regarding the transportation around the resort and the food options. We apologize for the inconvenience you experienced in obtaining a hair dryer and for any issues with the staff in the souvenir shop. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Best regards,

6/10 - 괜찮아요

Alger

2024년 3월에 3박 숙박함
답변 제공: Bluebay Grand Esmeralda Team 님, 2024년 4월 28일
Thank you for sharing your rating of your experience at Bluebay Grand Esmeralda. We value your feedback and apologize for any aspects of your stay that did not meet your expectations. We are continuously striving to improve and provide the best possible experience for our guests. If there are any specific areas where you feel we could have done better, please let us know so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Bluebay Family

8/10 - 좋아요

william scott

연인과의 여행
좋아요: 직원 및 서비스
needs updating
2024년 4월에 7박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 25일
Dear William Scott, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the need for updates at our hotel.We constantly strive to improve our facilities and amenities to ensure that our guests have the best possible experience. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to make enhancements.We hope to have the opportunity to welcome you back in the future and provide you with an updated and enjoyable stay.Warm regards,

10/10 - 훌륭해요

ANA LETICIA

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un lugar muy bonito y recomendable. El zargazo un tema que el hotel no tiene responsabilidad y en todo el caribe es la misma situación sin embargo por lo demás excelente. Claro que regresaremos. Gracias Expedia y Bluebay
2024년 4월에 2박 숙박함
답변 제공: Bluebay Grand Esmeralda Family 님, 2024년 4월 23일
Estimada Sra. Leticia,Gracias por su amable reseña y recomendación. Nos alegra saber que encontró nuestro hotel bonito y agradable. Entendemos su preocupación por el sargazo, que es un fenómeno natural que afecta a toda la región del Caribe. Nos complace saber que esto no afectó significativamente su experiencia con nosotros. Esperamos darle la bienvenida de nuevo en el futuro.Atentamente,Familia Bluebay

2/10 - 너무 별로예요

Oladapo

별로예요: 청결 상태, 직원 및 서비스
The staff were too rigid I asked for extension they said the whole rooms occupied despite spending 5dys already I asked for an hour or two hours late checkout so I can look for another resort still they declined I think they did all these because we are black ….
2024년 4월에 4박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 22일
Hello,We greatly appreciate your feedback. We're very sorry that you had inconvenience with your room change. These changes are always subject to availability, as well as late checkouts, since there are other scheduled reservations to consider, and time must be allowed for departure, cleaning, and the arrival of the new guest.We hope to have the opportunity to welcome you again and improve your experience in all aspects!- BlueBay Team

8/10 - 좋아요

Tanya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff work really hard to make sure guest are comfortable and happy with their stay. This is not a 4 star resort and the rooms are outdated and need updating, but the room was clean, had air conditioning, hot water, clean linens, and the bed was comfortable. The food was not good, but it was edible and okay. This isn’t the staff’s fault whoever owns the place need to offer better menus, and better food options. The staff can only offer what they’re given. They did have several vegetarian options which I was pleased about. The Italian restaurant is where we had the best meal. The drinks are watered down, so be prepared to buy your own booze at the airport if that’s your thing. We were greeted with a cocktail and checked in by the concierge, who also booked all of our dinner reservations. What I did not appreciate was was waiting forever to check in. Now I know check in is at 3:00 PM but I’ve never had to wait more than an hour before check in at ANY resort or hotel and I travel a lot. If you know guess are arriving early, then there should be a room ready at least an hour before the check in time. But they tried to make up for it and were very accommodating the whole stay. For the money it was worth it and the grounds were really beautiful! This place has the potential to be a really great place. I heard there’s a new owner and hopefully he or she will invest and update the rooms and change the menus. Overall I had a good time and we enjoyed our stay.
2024년 4월에 4박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 20일
Dear Tanya, Thank you for sharing your detailed feedback with us. We're delighted to hear that our staff's hard work to ensure your comfort and satisfaction was appreciated during your stay. Your comments about the room conditions and food options are noted, and we apologize for any inconveniences you experienced. We are continuously working to improve our offerings, and your feedback will certainly be taken into consideration. We're glad you enjoyed the vegetarian options and had a great meal at our Italian restaurant. We appreciate your understanding regarding the check-in process and will strive to make improvements in this area as well. We hope to welcome you back in the future to experience the positive changes we are making. Thank you for choosing to stay with us.Bluebay Family

6/10 - 괜찮아요

Bebo

2024년 4월에 7박 숙박함
답변 제공: Bluebay Family 님, 2024년 5월 9일
Thank you very much for your fantastic rating! We're delighted to hear that you had a wonderful experience at Blubay Grand Esmeralda. We strive to provide top-notch service and amenities to all our guests. Looking forward to welcoming you back soon! Bluebay Family

10/10 - 훌륭해요

Paul

단체 여행, 연인과의 여행
Staff and service and entertainment were great.
2024년 4월에 7박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 19일
Dear Paul,Thank you for your kind review! We are delighted to hear that you enjoyed the service provided by our staff and that you found the entertainment to be great. Our team works hard to ensure that every guest has a memorable experience, and we are thrilled to hear that we succeeded in making your stay enjoyable.We hope to welcome you back to our resort in the future for another wonderful stay.Bluebay Family

6/10 - 괜찮아요

Dwayne

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Bluebay Family 님, 2024년 4월 20일
Dear Dwayne,Thank you for sharing your feedback on your experience at our hotel. We sincerely apologize for any inconvenience you may have encountered during your stay.We appreciate every comment as it provides us with the opportunity to continuously improve our services. If there are specific details you would like to share with us so that we can address any issues, we would welcome the additional information.We hope to have the chance to welcome you again and provide a more positive experience in the future.Best regards,