"Very enjoyable experience. The staff was/is, overall, incredibly respectful/kind and the breakfast and dinner buffet, a better and cheaper option, was fantastic (with a large variety of options). The only issue with our stay is I have a shell fish allergy and made the mistake (my fault) of not informing the staff with enough lead time and the result was the fixed price dinner we paid a premium to enjoy, was not enjoyable as they could not substitute any ingredients, the server was visibly frustrated and made me feel embarrassed about my allergy, and the front desk after (our meal) suggested we eat at the buffet for our next evening meal, though they would not offer a refund for the difference. The Hakone area is beautiful and a nice break from Tokyo, Kyoto, etc. though the options for daily excursions are limited to the open air museum (really nice), a small museum, etc. "
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