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“The gotel was in a cental area of Old San Juan. It was close to the historic cistes, stores and restaurants, etc.”

“We got the presidential suite and it was so cute my family and I loved it and loved our balcony view , it was my second time staying at this hotel and would definitely come back again . Staff was friendly & it was in a perfect location close to everything and across Fat Tuesday and a good empanada shop . :)”

“Very clean and lovely.”

“When we first walked into the apartment, we noticed it was quite small, especially the bathroom and sink. We accepted that and made the best of it. The real issue started when the toilet became clogged on the very first night. We asked for a plunger or for someone to fix it, but were told no maintenance staff was available and someone would come the next morning. That was unacceptable. We stayed calm and polite every time we raised our concerns, but it seemed the only time we got results was...

“Staff members were very helpful and polite”