산타모니카 리조트

"산전망 뷰는 좋았습니다 직원분들 친절하지 않아 숙박내내 기분이 안좋았네요"

"객실이 깨긋하고 청소도 깔끔하게 했어요"

"너무 좋고 깨끗했어요 특히 침대가 너무 좋았어요"

"호텔 셔틀 30분이상 기다렸어요. 다른 호텔 셔틀 몇차례 오가는 거 부럽게 보기만.. 방에 들어가니 엄동설한처럼 춥고 바람 쌩쌩.. 프런트, 매니저 모두 불친절했고 수리기사 늦게 도착해서 방이 추워 한참을 나와 있었어요. 최악의 호텔로 기억됩니다."

"객실은 아주 깨끗했고 친절한 직원의 응대가 인상적이었습니다. 다만 옆의 호텔과 비교해서, 물이나 스낵을 사먹을 데가 좀 부족했습니다."

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."