"We had a terrible room high up but with NO view. White concrete walls surrounded our outdoor veranda completely. We had asked for a ground floor. Not pleased. I also did not appreciate being told to wait for 4pm to have access to my room when I paid for the day use of that room on Day 1 as well as the night. Travelers are tired and want to shower and relax after a long plane ride. Put more staff on to ready the rooms much sooner. Not what I expected from an historic upscale luxury hotel that hosted famous people. We also were not told that we could use the pool while awaiting our room. I did ask for another room but first was offered one for an additional $150. Bad PR. Then after I responded, they offered to help look for another but we were leaving by then. Customer service was average run of the mill check in you'd get from $160 a night hotel chains, not Hotel del Coronado."