West Harvey, Chicago hotel rooms at the Fairmont

"They only cleaned one of the rooms one out of four nights . There was no shampoo or body wash in one of the rooms. The other room was fine. The staff at happy hour and breakfast and garage was excellent."

"Bathroom needs improvement. The shower pressure was horrible. The carpet looked worn. "

"Very nice stay. Very relaxing"

"Clean room, great position, but small room and bed not queen as reserved, old amenities. No fridge. "

"It was extremely dusty as if no one had been in there for months. Went to the front desk to ask for washcloths since there weren’t any in our room and I was told someone was gonna bring them up. NO ONE CAME! There’s also no water fountains or ice on the floors, you’ll have to pay $3 for bottles. They are not worth it and extremely unprofessional."

"Was woken up at 8:30 am to construction happening above me, not ideal! Really disappointed that the staff never even mentioned the possible noise at check in. Staff couldn't be bothered with my complaint and I had to work until check out with annoying drilling and hammering."

"Perfect"

"Didn’t eat there"

"I stay at the Congress quite often and my experience is always amazing. This time wasn't I arrived early therefore my room wasn't ready so I took what they had no knowing the condition of the room The tub was clogged so while showering the water was filling up the remote didn't work so we couldn't watch TV the air didn't work it was extremely hot in the room. No one answered when I called and no one was at the front desk. When I checked out I wrote everything down and passed it to the front desk agent and he bald it up in my face. Although this was a bad example it's only one out of many beautiful extremely It is a amazing hotel with a beautiful view of the lake and other attractions so I will be returning"