스푸-하 리조트

“Todo muy bien !!”

“The rooms were clean, and the staff was very accommodating. The food was hit or miss, with some meals being better than others. One of the biggest drawbacks was the pool design. The pool was about 5’3” deep throughout, which made getting drinks from the poolside bars inconvenient. Instead of being able to walk up to the bar, you basically had to swim over. Once you got a drink, it was difficult to swim away while holding it, so most people ended up staying around the bar area. This caused the...

“Everything was a 10/10 from start to finish. From booking spa reservations on the website before our trip, to arriving and being handed cold towels, our bags being collected & a delicious drink handed to us during check in was wonderful. Our concierge host, Zuleima was amazing! She was very attentive, answered all of our requests quickly and just went above & beyond for anything we needed. We missed the mixology class one night & she offered to have the cocktails & ingredients brought to our...

“The hotel is currently under construction, and there was no prior notice or announcement about it. Due to the construction, many shortcuts were blocked, and there was a shortage of golf carts, so we had to walk to use hotel facilities such as the pool. And when we arrived, all the dinner restaurant reservations were fully booked, so we had to eat at the buffet for all four days. But the beach is beautiful and has the advantage of being eco-friendly. ”

“A very intimate and lovely resort. Enjoyed our stay as always, food was great, staff was awesome and over all a great peaceful stay”

“The property was great and clean, and the staff were amazing, except for our personal concierge, Alfredo. He didn't help with my grandson's birthday reservation or getting balloons and a cake (we told him we were there for my grandsons 1st birthday and would definitely pay for the items and assistance). Once we told him that we didn't want to attend the free massage, which wasn't free until you went to the hotel seminar, his whole demeanor changed, and he became very cold. Our second concierge,...

“Overall the resort and resort staff were excellent and we had a very positive experience. The seaweed was much more than we anticipated, but the hotel staff made a very impressive effort trying to clear it each day.”

“We recently stayed at the Family Selection at Grand Palladium and had a mixed experience. While the property is beautiful, several areas need improvement, especially considering the price. One major disappointment was the beach, where a staff member told us the resort chose not to pay for cleanup, making it unusable during our stay. The resort is just over an hour from Cancun Airport, and round-trip transportation cost us over $200 USD, so plan accordingly. The grounds are lush, well...