더럼 헤리티지 코스트 3성급 호텔 추천

“Breakfast was good.”

“good hotel”

“시설이 전반적으로 오래된 듯하나, 뉴캐슬에서 가격 대비 괜찮은 숙소였음”

“We stayed in the Premium room. Although it was huge with a roll top bath at one end (which we didn’t use) I felt it needed some updating. The black wood wardrobe, dressing tables, lights and cushions could be modernised and improve the look. The bed was huge with wooden headboard and footboard but every time one of us moved the whole bed shook like the boards were going to collapse. The shower was great. Some of the bathroom fittings were loose - toilet roll holder and sink taps - and the toilet...

“Great staff, restaurant and breakfast”

“I was disappointed with my experience, particularly given the high standards I associate with Hilton. The level of customer service fell well below expectations. Unfortunately, the receptionist's attitude was neither welcoming nor professional. First impressions are important, and I felt the interaction lacked the courtesy and hospitality one would expect from a hotel of this reputation. In addition, no complimentary water was offered upon check-in, which is a small gesture but one that many...

“Very noisy room. I couldn't get to sleep. Ask to move at 1230am to quiet room but they couldn't move us. Breakfast poor too. Noise of traffic, police cars and drunken people.”

“Generally the stay we had was good. Room was fine apart from the fact the carpet could do with a deep clean. This didn’t spoil our stay as we never walk around any floor without shoes. Breakfast was good and in plenty of choice. Maybe the etiquette of hotel staying could be better as some very inconsiderate guests have no consideration regarding the noise they make very late at night. Great location for Metro Centre and very close to bus stop for Newcastle. We had a lovely time.”

“Room spotless if a little dated. Public areas comfortable & updated. Food pleasant surprise on quality. Bar staff friendly & helpful”