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"I booked two rooms at the Renaissance Beijing for my friends, one of whom uses a wheelchair. They were kept waiting a long time during check-in, and there was confusion locating the reservation. I had to send over the PDF with both confirmed booking IDs, which was frustrating. I’m not sure if this was an issue with Expedia or the hotel, but typically bookings should be easy to find by last name, so this shouldn’t have taken that long. To their credit, they upgraded his room for the inconvenience. The upgraded room was spacious and worked well for his wheelchair needs. The place was clean, and they were happy with their rooms overall. A rough and confusing check-in experience, but the stay itself was comfortable in the end."

"Air conditioner and refrigerator did not work"

"Great experience especially for the price! Would absolutely stay here again."

"The location and amenities were excellent. The only disappointment was at check in , she told us that there was a discount on breakfast. HOwever, they did not honor it when we checked out. "

"The omelet bar at breakfast is wonderful for vegetarians. Great location. Super clean. "

"整体体验可以，细节需要调整的很多。"

"Ladies at the executive lounge are very attentive to guests' needs. Swimming pool and gym were world class. They just changed their beds and were too firm (almost hard like many hotel beds in Asia) but the room director assured us that they will get softer and plusher beds to meet guests' needs in future. So email them to arrange for plush beds if you need them."

"Gym and pool was closed, AC in the room was now working properly, hard sleep at night. Very stuffy. But the personal was very polite and helpful, clean rooms, good location."

"Good location"