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Enigmatic Boutique Hotel

4.0 star property
Downtown Cancun's Enigmatic Hotel offers coworking spaces, a refreshing pool, and soothing spa services, balancing productivity and relaxation.

Choose dates to view prices

Discover the vibrant spirit of Downtown Cancun at Enigmatic Hotel Experience. Enjoy a serene garden, outdoor pool, bike rentals, coworking spaces, and complimentary WiFi. This blend of relaxation and convenience consistently satisfies guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
The current price is ₩128,206
₩168,453 total
includes taxes & fees
Jul 15 - Jul 16

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Room options

View all photos for Deluxe Room

A bedroom with a bed, a TV, a window, and a balcony.

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A bedroom with a large bed, a window with curtains, a woven wall hanging, and a nightstand with a bottle.

Standard Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

A bed with a patterned bedspread, a potted plant, and a hanging macrame wall decoration.

Signature Double Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Cancun, Enigmatic Boutique Hotel is in the city center. Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Xoximilco and Cancun Cultural House are also worth visiting. Take an opportunity to explore the area for water adventures such as snorkeling. Visit our Cancun travel guide
Map
14 Calle Mero, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    3 min walk - 0.3 km
  • Las Palapas Park
    6 min walk - 0.6 km
  • Mercado 23
    11 min walk - 1.0 km
  • Plaza 28
    17 min walk - 1.5 km
  • Plaza Las Americas
    4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN)
    25 min drive

Restaurants

  • The Healthy Place
    2 min walk
  • Yamamoto
    4 min walk
  • Siete Cielos
    4 min walk
  • Las Tostadillas Del Mar Ruta Nader
    2 min walk
  • La Fonda Del Zancudo
    4 min walk

About this property

Enigmatic Boutique Hotel

  • Upscale hotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
  • Close to Puerto Cancun Marina Town Center, Enigmatic Boutique Hotel provides a terrace, designer stores on site, and a coffee shop/cafe. Treat yourself to a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and seafood. In addition to a garden and a bar, guests can connect to free WiFi in public areas.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Local cuisine breakfast (surcharge), bike rentals, and ATM/banking services
    • Coworking spaces, smoke-free premises, and tour/ticket assistance
    • Outdoor furniture, massage treatment rooms, and a water dispenser
  • Room features
  • All guestrooms are individually decorated, and boast comforts such as air conditioning, as well as amenities like free bottled water.
  • Other amenities include:
    • Bathrooms with showers and shampoo
    • Wardrobes/closets and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 13.50 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Los Compadres
  • Mero18 Seabar
  • Onda Cafe

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 1000 per stay
  • Service fee: USD 2 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 13.5 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Enigmatic Boutique Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

How much does it cost to stay at Enigmatic Boutique Hotel?

As of Jul 13, 2026, prices found for a 1-night stay for 2 adults at Enigmatic Boutique Hotel on Jul 15, 2026 start from ₩128,206, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Enigmatic Boutique Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Enigmatic Boutique Hotel doesn't offer parking.

What time is check-in at Enigmatic Boutique Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Enigmatic Boutique Hotel?

Check-out is at noon.

Where is Enigmatic Boutique Hotel located?

Located in Downtown Cancun, this spa hotel is within 1 mi (2 km) of Benito Juarez Municipal Building, Puerto Cancun Marina Town Center, and Plaza Las Americas. Playa Tortugas is 2.6 mi (4.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Enigmatic Boutique Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 37 out of 50 reviews
Rating 8 - Good. 8 out of 50 reviews
Rating 6 - Okay. 3 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 1 out of 50 reviews

Reviews

Verified

10/10 Excellent

James Jhons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with an incredible pool, several dining options, and very helpful staff. The rooms are fully equipped and highly comfortable. We would love to come back!"
Stayed 1 night in May 2026
Verified

10/10 Excellent

James Jhons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly, always wearing a smile, especially at the front desk. The breakfast options are highly varied and delicious. Also, the massage was fantastic and truly relaxing."
Stayed 1 night in May 2026
Verified

8/10 Good

Tuomas

Liked: Staff & service
Great staff, good hotel/hostel and good food at the restaurant
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and spacious. Staff were very helpful and friendly. Great stay!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ambar Gissell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Viola

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Wonderful staff. Close to everything. Everything was exactly as pictured. Only con was the hot water was not as hot as I’d like and the WiFi gave out a few times. Other than that an 10 out of ten. My daughter and I enjoyed ourselves immensely. Super relaxing. Will definitely visit again.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Behailu

Liked: Cleanliness, amenities, property conditions & facilities
Authentically boutique hotel, great roomy room priced right decorated with locally sourced furnitures, pool, amazing service by the team not to mention within the courtyard of the hotel they an oyster & sushi bar, restaurant, coffee bar, cocktail lounge each with its own unique vibe- and a speak-easy smoke lounge. Located in Cancun down town, plenty of restaurants, cafe and bars within 5 minutes walk-in distance one will experience local vibes away from very touristy areas. And R1 & R2 bus ride away from the La Isla shopping mall, and more popular night life if one needs a change of pace
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sean

Liked: Cleanliness, amenities
Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Corrin

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Room is very simple but aesthetic. Wish there was a full length mirror. Our A/C wasn’t working and the hotel was full, we were ok but the staff tried so hard to make it work! Loved hanging out at the pool. Walking distance from the ADO bus station and lots of restaurants
Stayed 1 night in Oct 2025
Verified

4/10 Poor

KEQUAN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don't know how this hotel gets 9+ reviews and is rated as a 4-star hotel, then labeled as "luxury" by Expedia. It is sub-3 stars at best in my opinion. Yes, everything in their photos is physically there, then photoshopped to look much nicer. The rooms are aged, the bathroom is old and small, you can't get into the shower without closing the bathroom door kind of tiny. We don't find anything not clean, but because everything is kind of old, you don't feel clean or relaxed either. The staff is friendly and nice, the location is good, walking distance to the ADO bus station, and other tourist spots. If you are looking for a place to stay for utility, this place will do. If you are looking for an experience, this is not it.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities
Lovely spacious room, very clean and modern and the bed was comfy with high quality bedding. The staff at the bar and the Mexican restaurant were so lovely and even gave us a tour of the hotel when the main reception did not. Our experience with check in could have been more warm and friendly - we were not given any information about the facilities, the food or the pool when we arrived. We wwre told we had complimentary coffee in the room, but when we asked for pods for the machine we were told we had to pay! We also had to leave identification with reception during our stay (we were asked to give our passports!) which did not happen any any other hotel during our 3 weeks in Mexico!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

James Jhons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming hotel right in the heart of Cancun, close to everything, so if you want to explore other areas, it's the perfect place. The staff is very friendly and the rooms are large and well-equipped. I'll be back...
Stayed 1 night in Jun 2026
Verified

8/10 Good

RHONDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boho vibes! Friendly staff and great restaurant.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Valeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chavely and Santiago at the front desk were EXCEPTIONAL and went out of their way to help me, especially since Im disabled.
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond expectations! Everyone was super friendly, the hotel and rooms are absolutely gorgeous. I will definitely be staying again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities
Beautiful property, especially the pool.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Andalib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Ahlam

Liked: Cleanliness, staff & service, amenities
Clean and nice room .water bottle free.nice it's always hot in Cancun. Beautifull style.the bathroom, the room and the pool .all is designed with style and class The guy with black hair in the front desk is very helpfull and nice . Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28. Great location.10 min to Ado. Gracias relaxing hotel.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

DeLainey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
Stayed 6 nights in Jun 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo el lugar, pudimos estar muy agusto, la atención del personal muy amable
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel boutique es un hallazgo maravilloso en el centro de la ciudad. Su ubicación es estratégica, con acceso facilísimo a todos los servicios locales. La habitación es simplemente hermosa, decorada con mucho gusto, y el área de la alberca es un rincón precioso para desconectar. ​Lo mejor de nuestra estancia fue el masaje relajante; salimos completamente renovados. Es el lugar perfecto para quienes buscan atención al detalle y tranquilidad. ¡Altamente recomendable!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta este lugar.La atencion fue de 10 todos en recepcion son muy amables,sobretodo la chica que estuvo siempre al pendiente de nosotros y con una sonrisa.Amplias habitaciones hermosamente decoradas y biwn limpias.El desayuno estuvo muy bien,con varias opciones y el trato fue excelente.Nos gustaría regresar
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia fue fantástica. La habitación es increíble, con un diseño y comodidad de diez. Durante la cena, probé el sushi y estaba simplemente delicioso; además, el personal del restaurante es sumamente amable y atento, lo que hizo la velada aún mejor. ​Quiero agradecer especialmente al equipo de recepción por su profesionalismo y excelente trato. Por último, una felicitación muy especial a la masajista; su trabajo es impecable y logré relajarme por completo
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
​Lo que más destaca de este hotel es su gente. Todo el personal es muy amable, pero quiero hacer una mención especial a Chavely y Gibran, quienes nos hicieron sentir como en casa con su atención de primera. ​La habitación estaba impecablemente limpia y decorada con mucho gusto; se nota el cuidado en cada detalle. En cuanto a la gastronomía, probamos los dos restaurantes y ambos ofrecen comida deliciosa. Es el lugar ideal si buscas confort y buen servicio. ¡Repetiremos sin duda!
Stayed 1 night in Mar 2026