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"Access to one of the public baths was inconvenient. There should be cold water tubs in the public baths."

"The best resort that I had stayed for my Hokkaido trip. The staff is very efficient and shout out to Mr Oda (I assume) helped my dad with his stuck luggage. Love the buffet (dinner and breakfast). Also, we love the open air onsen and fireworks. This peaceful town scene and with 7-11, gas station across the resort. It is abit sad that there is limited restaurants when we are here. However, we loved the peaceful and serene feel that Lake Toya had given us. Slow down our pace for city dwellers. Hope to come back again! "

"This hotel is huge. The onsen is something to behold. Great location. We were here for 2 nights but only needed one to see everything. "

"Message service was available only to men."

"This hotel was excellent. The view was perfect. We could see the fireworks from our room window. The hotel had 2 onsen and the upstairs one was spectacular! Buffet was great and there’s lots of amazing food options along the street. Overall, breathtaking as a hotel."

"We were glad to have chosen Toya Onsen Hotel Hanabi for our stay at Lake Toya. The lake view and the daily fireworks on the lake were great experience for us. We could stroll along the lake feeling safe no matter what time we chose to do. We were lucky to have a pleasant weather even though it drizzled a little, but with an umbrella, problems are solved!"

"Excellent second choice, if you want to stay away from Noboribetsu, which by the way it’s only 12 minutes away by train with almost hourly connections. Hotel itself faultless with very courteous staff! 6-8 minutes walk to station. Word of warning though, the place itself ( Higashi Muroran) is extremely quiet, nothing to do there!"

"The lake view is wonderful from the hotel. The room is large, design is very good especially the bathroom. The hugeflower field is near by the window. If I go to this area, I will choose to stay at this hotel again."

"The amenities were wonderful. An onsen and 2 meals a day. Was able to switch to a room with beds instead of futons on the floor. The rooms were well appointed with an enclosed porch. Only difficulty was no fluent English speaker on staff"