Hotel with a Concierge in Ontario from ₩239,303

"We showed up for our reservation to find out there was an issue with our room and we are not staying at the oaks hotel anymore but at the Hilton down the street selling it as an upgrade to is at no extra cost. We picked the oaks specifically from its location to a restaurant we were meeting a large group at. While the Hilton wasn’t much further it was not what we wanted when booking. No phone calls or email letting us know, but only finding out when finely making it through the line up at the front desk. We move to the other location which was even busier at the front desk. Get through the line and find out there was no onsite parking left and we would need to drive to a satellite lot and shuttle back. But the shuttle is free and they’ll charge us the same rate that would have been at the Oakes on-site lot. With all of the confusion and check ins at both site it was about an hour and a half to finally check in. What’s even more frustrating is if we couldn’t make it to this reservation we would have been charged for the night as it was non refundable. But we can be relocated to a completely different site no word from anyone and still pay full price. I mentioned this to the front desk at the Hilton and she let me know if I did want to cancel we would have to take that up with the Oakes and MAYBE they would give us our money back."

"Clean room, friendly staff it was a very comfortable place "

"Bar was awesome "

"no CNBC and no Fox channel available on TV"

"Convenient and downtown area."

"It looks like this property was recently renovated as the room we stayed in was fairly clean and a bit bigger than usual King room. I have to say that the washroom was spotless including the shower. I love that the room doesn’t have carpet but hardwood floor instead. The staff is courteous and friendly. I love the fact that parking is free. They have free breakfast but with limited choices. "

"A high end hotel with an amazing view."

"Very clean and spacious rooms! Very friendly staff from the check in to the check out! A functional gym and great location!"

"Room was not very clean, was not convinced a proper cleaning was done. Sheets had hair all over. Property could be better if the cleanliness was more of a priority."