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"Very clean rooms, loved the pool and splash pad."

"Shuttles to the parks were great. Hotel is huge, got lost at times trying to navigate through the multiple halls trying to get to the elevators."

"Had to pay $10.00 a day to park, wasn't informed splash pad was not working."

"First of all when I arrived to the location, there was a big pool water in the kitchen. I cleaned it up no biggie then I went to get ice from the refrigerator and the ice was not working. I tried calling maintenance. I tried calling front desk. I tried for my cell phone to call the resort no one ever picked up the phone. Second day fire alarm went off I called over six times to the front desk and no one ever picked up. I love this resort and I’ve been staying here for over five years, but the lack of staff has made a big impact on my experience this last day. Stayed. Top of this the waterpark did not open for the entire weekend. That’s one of the main reasons I stay there so my kids can enjoy the waterpark and I was not told fire that the waterfront was going to be closed. This really affected my experience since I am a mom and the waterpark is one of the main reasons I stay at this property. I feel was very unfair that the waterpark was closed and I was not told in advance.."

"Enjoyed shuttle. Felt pools overcrowded and expensive for amenities."

"Breakfast was ok"

"The room was comfortable and clean. The amenities were nice. The staff was great. The proximity to universal was wonderful."

"Beautiful place to stay. Staff went above and beyond for us. The suite was lovely, nice to be able to catch up on washing before going home and all for the price of a standard hotel room. Pizza at the pool bar was delicious. Atmosphere around the whole place was great. Highly recommend, will definitely stay again next time we’re in Orlando!"

"The staff in the lobby including the food court and restaurant were wonderful and attentive. We were greeted with cold beverages and fresh cookies . Our room was clean . The door to the refrigerator was facing the wrong way so it was difficult to utilize. But unfortunately we were not made aware of the “ water park “ slides that was the selling point for my grandsons to enjoy during our stay was not open or operating the whole weekend. The pool was absolutely disgusting. Hair lots of hair floating and Stuck in the side drains . Cups and straws floating. There was a build up of brown greasy substance on the tile around the pool . The ground / rubber type flooring was littered with trash debris, toilet paper parts in the kiddie splash zone area and the only slide open for toddlers possibly up to 8 years old was being used by all ages that made it unsafe for the little ones to use . The pool chairs were ripped and stained . And a strong odor of a sewage type smell would waft through the kiddie pool / splash pad area . With all the pool / kiddie pool area rules clearly listed on the extra large sign , no one was enforcing them or following them . It is definitely not worth the value . We will not return . With the $31.00 per day for parking and the $39.00 per day resort fees you could stay on Disney property with much better maintained pools and grounds ."