Gibson Island, Pasadena hotel rooms at the Extended Stay America

"King room with balcony. Room 201 had a beautiful water view.... the rest of the room was terrible. Mattress was turned up at the corners. Visible lumpy mattress ... like it looked like kids were hiding in the bed. Asked about switching rooms but there were no other rooms available. I had an event to attend so i had to make it work. Drain in tub kept closing thus water pooling while showering. Fast forward to the next morning, we were tired & sore from sleeping on lumps. The balcony door didn't have a screen for fresh air without bugs coming in the balcony didnt feel safe in several spots, especially right out side the threshold.... the floor buckled & felt soft like you could fall threw. I spoke to several staff who kept saying there was nothing they could. I called again to speak to a manager yet they are never available. Very upset about the quality of the room. "

"Front desk staff was great - very friendly and helpful. I was a little frustrated by the free shuttle; I was coming in on the train and called about 5 minutes before I got to the train station to request the shuttle. I was told I had to call back when I got off the train. So I did and then had to wait 15-20 minutes for the shuttle to come get me. It would have been great if the shuttle had been dispatched when I called. Also would have been great if the driver hadn't been texting/on his phone the entire time he was drivign back to the hotel. "

"The parking valet was wonderful- so easy to park and also gave us recommendations of where to eat! Front desk personnel were also lovely. "

"Everything about the stay was great. Front receptionist was friendly. The room was clean and everything was stocked. Breakfast was great. The only complaint I have is the hallway had a smell to it but besides that everything was amazing, I would definitely stay here again. "

"Quiet and close to the airport. Staff very friendly "

"Fine property and staff are great. Breakfast isn't awesome..."

"The interior of the hotel is dated. "

"Very nice hotel"

"The room was clean and comfortable. The hotel was decorated with a fun nautical theme. The location is excellent and close to dining and shopping. "