Find hotels in Helderberg Rural, Cape Town

"One of the best and the most affordable airport hotels in the world! While there is no luxury, hotel has everything - gym, spa with massage service and a restaurant with very good reasonably prices offer. The best - the staff! Genuinely will do everything possible to make the stay best possible!"

"Great room but some way from main area "

"Nice central hotel."

"Perfect location for a peaceful start to a trip. The Golf Club provides a bonus with the gorgeous food and incredible sunset view. "

"Nice Hotel and Staff in a convenient location. The only issue is the traffic noise from a major road that backs up to the property."

"Staff fantastic and made the stay. Too many to mention by name for fear of leaving someone out! Disabled facilities need a lot more thought and our feedback given to shudley on this matter. "

"Clean, good sized room with good views. Reception staff excellent. Disappointed with breakfast, good selection but presentation and quality much poorer that expected for 4 star hotel. "

"It was our second stay at this amazing hotel. It’s a spectacular location with views across the mountains and vineyards. Lovely room with some really nice touches (e.g. free bottle of their wine). The owners and staff are very friendly and go out of their way to be helpful. Overall, an outstanding place to stay. We plan to come back."

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "