“Our initial room had a moldy smell & the air conditioner wasn’t working in the bedroom. We booked a room that said it had a fireplace and a balcony which is had neither. The first staff ignored our complaints but the next day we encountered a helpful staff member ( I cant remember his name now but he was super) and we were moved to a room that was newer and had working air conditioning. We were very comfortable then. The hot tub was very nice also.”
“Our initial room had a moldy smell & the air conditioner wasn’t working in the bedroom. We booked a room that said it had a fireplace and a balcony which is had neither. The first staff ignored our complaints but the next day we encountered a helpful staff member ( I cant remember his name now but he was super) and we were moved to a room that was newer and had working air conditioning. We were very comfortable then. The hot tub was very nice also.”
Deborah