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I had the privilege to stay in the Garden Suite, with access to the Club Lounge. The check-in was SWIFT. A manager came, handled my little luggage and a bell-boy took over and walked me to the Club Lounge. Hot & cold drinks & tea-time snacks were served. I spent an hour before going to the Suite. The suite is IMPECCABLE, from the furnishing to the amenities (Imabari towels) & toiletries (Bamford). It has a large balcony. Though it was rather windy, I kept one of the large panels open. The VIEWS...

WONDERFUL! The staff is top notch. Location is perfect. Rooms large. Breakfast is fantastic. We will book this hotel again and again.

The huge private garden (like a private park) with 3 story pagoda is incredible and the pools, onsen, sauna and hot tubs are really nice. This was once a Four Seasons Hotel and still now remains one the best classic Ritz Carlton like hotels in Tokyo.

We had a wonderful experience. The service was incredible and the hotel is very beautiful! We will definitely stay here when we come again

Friendly staff.

Clean , good service and great location

Missing Keio Plaza already, and just thinking about an excuse to return to Tokyo. I was pleasantly surprised with the service level, cleanliness, willingness to assist from all staff. Even when there were lots of guests they managed to offer personal touches during service. I praise the hotel management and commitment from all employees we came across. Special mention to Mr Fuentes from the Club Level, also special thanks to housekeeping, they did it perfectly and discretely, it was pleasant to...

Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

Great view of Tokyo Japan from your room Hotel staff cleans your place 2-3 times during the day to make sure your place is well kept. Never ran out of bottle water and always filled anything that was used. Never had such amazing service like this before. Free access to gym, internet, pool, and classes. Hotel is very pricey.

The most amazing king size bed we’ve ever seen. 92” wide! Perfectly firm. Great views from 29 floor and up renovated rooms. Amazing shower bath and spacious. Breakfast buffet was excellent and we enjoyed the lounge.

As expected, the four seasons was spectacular. I highly recommend staying here and will be staying here again should I return to Tokyo.

The Hotel New Grand is a historical landmark in Yokohama. The location is hard to beat. It’s across the street from Yamashita Park, blocks from China Town, the International cruise terminal, 15 minute walk to Yokohama Stadium and good access to train system. Only down note is Hotel. Ew Grand needs to upgrade pillows, they were extremely uncomfortable.

Absolutely perfect. We totally spend great time while our time in your hotel.

Pro: Everything Con: 10 mins to the nearest subway station Before the stay, we had high expectation of Omani Executive house zen, because it is known as one of the best hotels in Tokyo. After our stay, I believe it is the best of best hotels. I would shorten my review by save words for my compliment of the beautiful facility, please check out my photos below. Just the beautiful garden itself, it is already worth the price we paid. I believe what make new Otani executive house Zen stands out...

Almost everything was excellent. Specially service managers made us so Comfortable and tender. Thank you for your service.

We loved the location the most. The lobby and staff and restaurant were excellent. Room is just a little outdated but very clean and in order. No complaints.

The hotel itself is very old, needs some refurbishment, but they still keep it very clean. I like our beds were being made every day, we felt very comfortable and relaxed when we returned to our room to see the clean beds after long walks.