"I booked the Luxor mainly for a concert at Allegiant Stadium, and the pedestrian walkway to the venue was extremely convenient. That was the best part of the stay.
The rest of the experience was disappointing. I chose the hotel partly for the pool, but most of it was under demolition with only a small shallow section open, which wasn’t clearly communicated. The rooms are very dated with peeling wallpaper, stains, and visible wear. There was also no refrigerator—just an empty cabinet with exposed wiring and a note suggesting guests ask about renting one. For a hotel charging resort fees, the lack of basic amenities felt frustrating.
Service was inconsistent, with staff often seeming overwhelmed and guests redirected from kiosk to kiosk instead of receiving clear help. The self-service kiosks also do not consistently support tap-to-pay even though it appears they might; when I asked for help, the response was rude rather than helpful.
Parking was another major issue. There is no clearly designated system for hotel guests, and during events the lot appears to prioritize non-guests. When we arrived, the attendant even said there “might” be parking inside, which felt unacceptable for paying hotel guests. It was frustrating and disorganized given the resort fees being charged.
Overall, while the location for Allegiant events is excellent, the aging rooms, pool construction, lack of amenities, parking situation, and poor service made the resort fees difficult to justify."