"A Beautiful Stay, Excellent Service — But Some Concerning Changes
Our stay at Caesars Palace started under unusual circumstances. We had experienced serious problems at another hotel and contacted Expedia to explain the situation. They provided us with a credit that allowed us to spend our final night in Las Vegas at a hotel of our choice, and we chose Caesars Palace.
We arrived very early in the morning, so understandably our room was not yet available. The gentleman at the front desk was wonderful. He offered us the opportunity to upgrade, which we accepted, and we ended up staying in a beautiful suite with a jacuzzi. He even gave us some pastries as a thoughtful gesture to make our difficult morning a little better.
The difference in cleanliness, customer service, and overall quality was immediately noticeable. Our suite was beautiful, comfortable, and very clean, and the service we received made us feel genuinely welcomed. We were extremely happy with that part of our experience.
However, there were a couple of things that concerned us, especially because we have stayed at Caesars Palace before.
On previous visits, access to the guest-room elevators was controlled by room keys. This time, we noticed that apparently anyone could access the elevators and guest-room floors. With so many outside food deliveries and people constantly coming and going, this made us uncomfortable. We noticed a similar situation at our previous hotel as well. At the pool, we were also surprised t"
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