โEverything was terrific. The rooms are well appointed, and the staff were outstanding. Easy location to access the Tube, the Heathrow Express, or an event at Wembley. There are also tons of great walkable dining options nearby. โ
โI will be coming back here when I'm in London. I am more than satisfied with the experience!
1. Compared to many 5 star hotels I have been to in Europe, the ambiance of this hotel is so comforting and serene in terms of background music, lighting, and the scent that the hotel uses! I often have to travel for long periods and it is very disturbing when you have strong fragrance all over the place, especially in the room. But here, you will feel super calm as if you are in a luxury spa.
2. The...
โThe service was exceptional. On the second morning I was woken by the sounds of construction taking place in the room above mine. It went on for hours. When I informed the staff at reception, with my permission they moved my things to a suite while I was out. I was traveling alone so the suite wasn't essential, but I appreciated the gesture. All of the staff was very kind and welcoming. A steak ordered from room service at 2 AM exceeded expectations. A great experience overall. โ
โSuper friendly and professional staff. We were given a free upgrade to a suite. We had a very comfortable stay. The pool and gym were impressive!โ
